HVAC Service Dispatcher | Urgent Scheduling & Customer Care

The Tustin Group; East Granby (CT); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time Off

Paid Holidays

EAP

Long-term Disability

Short-term Disability

Training & Development

Job summary

USA Mechanical is a full‑service mechanical contractor based in East Granby, CT. The Mechanical Service Dispatcher coordinates daily service operations, schedules technicians, and serves as the central point of contact for customers, technicians, and internal teams to ensure timely, high‑quality service delivery.

The role requires strong organizational and communication skills, with experience in dispatching or service coordination.

Qualifications

• Experience in dispatching or service coordination preferred.
• HVAC or mechanical contracting knowledge a plus.
• Strong organizational and communication skills.
• Proficient with computers and service management software.

Responsibilities

• Prioritize and schedule service requests from customers and technicians.
• Coordinate with service managers, project teams, and vendors to support efficient completion of service calls.
• Maintain accurate work orders and customer information in the system.
• Provide professional customer service in a fast-paced environment.

Skills

Dispatching experience

HVAC knowledge

Organizational skills

Communication skills

Computer proficiency

Tools

Service management software

Job description

USA Mechanical is a full‑service mechanical contractor based in East Granby, CT. The Mechanical Service Dispatcher coordinates daily service operations, schedules technicians, and serves as the central point of contact for customers, technicians, and internal teams to ensure timely, high‑quality service delivery.

The role requires strong organizational and communication skills, with experience in dispatching or service coordination.