Service Dispatcher & Customer Support Pro

MPE Services; Pinson (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) – after 1 year

Health insurance available(after 90 0f

Vacation (after 90 days)

Job summary

MPE Services is seeking a motivated dispatcher to join its customer service team in Alabama. You will manage high-volume service calls, prioritize requests, and coordinate dispatch of service technicians to residential and commercial clients.

Applicants should have proven customer service experience, excellent communication, and strong multitasking abilities. Proficiency with Microsoft Office and customer service software is expected, with reliable record-keeping and teamwork across shifts.

Qualifications

• Experience in customer service roles
• Excellent written and verbal communication
• Ability to multitask in a fast-paced environment

Responsibilities

• Field high volume incoming service calls.
• Assess customer needs and dispatch appropriate service technician.
• Respond to customer service issues promptly.
• Maintain accurate records of all customer service activities.
• Handle accounts receivable and invoicing to customers.

Skills

Communication skills

Interpersonal skills

Multitasking

Office software

Tools

Microsoft Office

Customer service software

Job description

MPE Services is seeking a motivated dispatcher to join its customer service team in Alabama. You will manage high-volume service calls, prioritize requests, and coordinate dispatch of service technicians to residential and commercial clients.

Applicants should have proven customer service experience, excellent communication, and strong multitasking abilities. Proficiency with Microsoft Office and customer service software is expected, with reliable record-keeping and teamwork across shifts.