SERVICE DISPATCHER

Air Comfort Service Group; Melville (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

401(k) with company match

Professional development opportunities

Job summary

Air Comfort Service Group is seeking an experienced Service Dispatcher in the New York area to keep our service operations running smoothly. You will coordinate requests, assign technicians, and keep clients informed as priorities shift.

Responsibilities include scheduling, route optimization, and maintaining accurate work orders while delivering exceptional client service. Experience in refrigeration, kitchen equipment, or HVAC is a plus, with a supportive team and growth opportunities.

Qualifications

• Minimum of 2 years dispatching experience in refrigeration, commercial kitchen equipment, HVAC, or related.
• Understanding of field service operations, including emergency calls, technician scheduling, parts coordination, and return visits.
• Strong organizational skills with ability to multitask and manage multiple service calls.
• Excellent client service skills, with clear, professional telephone and written communication.
• Proficiency with dispatch software and standard computer applications.

Responsibilities

• Schedule and dispatch technicians based on expertise, location, and urgency.
• Manage daily dispatch board and adjust for emergencies or delays.
• Coordinate service calls, preventive maintenance, and return visits.
• Build efficient routes to maximize technician time and resources.
• Respond to client inquiries with professional communication and set clear expectations.

Skills

Dispatching experience

Organizational skills

Client communication

Problem solving

Dispatch software proficiency

Tools

Dispatch software

Job description

Air Comfort Service Group is growing, and we are looking for an experienced Service Dispatcher to help keep our service operations running smoothly. We service commercial refrigeration, kitchen equipment, and HVAC systems and need someone who understands the demands of a service business- keeping schedules organized, technicians supported, and clients informed.

As the central point of coordination between our clients, field technicians, and service managers, you will turn incoming requests into timely, well-coordinated service calls. Whether a restaurant’s walk-in refrigeration system goes down or a building loses heat, you will assess priorities, coordinate the right technician, and keep clients updated. Success requires sound judgment, attention to detail, and the ability to manage shifting priorities while delivering an exceptional client experience.

Dispatching experience in refrigeration, food service equipment, or HVAC is welcome, and experience across more than one is a plus.

Join a growing company where your experience matters, your ideas are welcome, and your contributions directly shape how we serve our clients and support our team.

KEY RESPONSIBILITIES

DISPATCH & SCHEDULING

• Schedule and dispatch technicians based on technical expertise, location, availability, and service urgency
• Manage the daily dispatch board and adjust schedules as emergencies, delays, and client needs arise
• Coordinate service calls, preventive maintenance, and return visits to support timely completion
• Build efficient routes that make effective use of technician time and resources

CLIENT EXPERIENCE & COMMUNICATION

• Respond professionally to service calls and emails, gathering accurate information about equipment, service concerns, and site requirements
• Set clear expectations regarding scheduling and technician arrival, providing proactive updates when plans change
• Take ownership of client inquiries and follow through to ensure concerns reach the appropriate team member
• Handle urgent situations and frustrated clients with patience, professionalism, and a focus on solutions

TECHNICIAN & SERVICE TEAM COORDINATION

• Maintain regular communication with technicians regarding job progress, schedule changes, and follow-up needs
• Coordinate with service managers to match technician capabilities to job requirements and resolve scheduling challenges
• Work with the parts team to confirm availability and readiness before scheduling return visits
• Identify potential delays and communicate issues early to help keep service moving

WORK ORDER ACCURACY & FOLLOW-THROUGH

• Create and maintain accurate work orders, including client information, equipment details, service history, and access instructions
• Monitor open calls and outstanding work to help prevent missed commitments
• Confirm technician notes, labor, parts, and job status are complete for billing and follow-up
• Support improvements in scheduling, communication, and daily service processes

QUALIFICATIONS

REQUIRED EXPERIENCE & SKILLS

• Minimum of 2 years of hands-on dispatching experience in refrigeration, commercial kitchen equipment, HVAC, or a closely related technical service business
• Understanding of field service operations, including emergency calls, technician scheduling, parts coordination, and return visits
• Strong organizational skills and the ability to manage multiple service calls without losing track of details
• Sound judgment when balancing urgent client needs, technician availability, and existing commitments
• Excellent client service skills, with clear, professional telephone and written communication
• Ability to remain composed, adaptable, and accountable in a busy service environment
• Proficiency with dispatch or field service software, email, and standard computer applications

PREFERRED QUALIFICATIONS

• Experience supporting commercial service clients
• Familiarity with refrigeration, commercial kitchen equipment, or HVAC terminology
• Knowledge of Long Island and the New York metropolitan area for scheduling and routing
• Experience coordinating service across multiple trades or divisions

Experience in one or more of our service areas is welcome; experience in all three is not required.

COMPENSATION & BENEFITS

• Annual compensation of $50,000-65,000, based on experience
• Health, dental, and vision benefits
• Paid time off and holidays
• 401(k) with company match
• Opportunities for advancement and professional development
• A supportive team environment committed to growth and operational excellence

Why Join Our Team

At Air Comfort Service Group, dispatch is not a back-office job. It's the center of everything we do. You will work alongside skilled technicians and service managers who rely on you, and clients who count on us when their equipment can't wait.

• Grow with us - We are expanding, and that means real opportunities to take on more responsibility as the company grows
• Your voice matters - We want your ideas on how to run smarter, serve clients better, and support our techs
• Respect for the work - We know how demanding dispatching is, and we value the people who do it well
• A team that has your back - Our techs, managers, and office staff work together to get the job done right
• Stability and support - Competitive pay, benefits, and a company committed to doing things the right way

If you are organized, take pride in great service, and want to be part of a team that values what you bring, we would love to hear from you.

Air Comfort Service Group is an equal opportunity employer. We welcome qualified applicants from all backgrounds and are committed to an inclusive workplace.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Air Comfort Service Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.