CSR / DISPATCHER - Plumbing & HVAC

Mac Vik Plumbing; Golden (CO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K

Signing bonus

Bonus based on performance

Training & development

Company parties

Job summary

Mac Vik Plumbing is seeking a motivated CSR/Dispatcher to join our expanding team. The role focuses on converting customer calls into booked service appointments and supporting service technicians in our call center.

We value reliability, clear communication, and teamwork. Applicants with 3+ years of plumbing/ HVAC dispatching experience are encouraged to apply; we offer competitive pay, benefits, and growth opportunities within our family-run company.

Qualifications

• 3+ years CSR/Dispatching Plumbing, Heating and Electric experience.
• Experience in a call center environment with strong communication skills.
• Ability to convert calls into booked service appointments and update customer records.

Responsibilities

• Convert incoming calls into booked service appointments.
• Enter accurate customer information into Service Titan.
• Provide quality service and support to customers and technicians.

Skills

Customer service

Dispatching

Communication

Multitasking

Data entry

Tools

ServiceTitan

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Signing bonus
• Training & development

CSR / DISPATCHER - Come join our Team!

We are expanding our TEAM to provide 5-Star Service to all our customers, past, present and in the future!

With the continued growth of our “FAMILY” owned Company since 1962, we are busy and we need a TOP motivated, dependable individual for a swing CSR / Dispatcher, to assist our Customers and Service Technicians in our Call Center.

We are looking for an experienced, well-spoken, energetic Team driven individual! Our Team member needs to be driven, self-motivated, multi-tasker, dependable, enjoy interacting and helping our customers.

Listening and working together is the Key! Is that you?

DESIRED SKILLS:

• Have a pleasant, patient, and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Convert incoming Customer Calls into Booked Service Appointments.
• Responsible for compiling and entering accurate customer information into Service Titan.
• Advanced sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for Customer and fellow employees.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Possess a strong work ethic and Team-Player mentality.
• Provide quality service and support in a variety of Company areas.
• We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity. Again, our Company is family oriented and offers a supportive and encouraging environment.

Required:

3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.

SERVICE TITAN Experience – $Bonus$ SIGNBONUS

Come join our NEW TEAM!

• Sign up Incentives $$!
• Recruiting Incentives $$!
• Training Incentives $$!
• Continued Education Incentives!
• Company purchased Attire(s) - Sized to match you!
• Competitive Professional Pay $$$!
• Full Benefits: Health,401K

and much, much more...