Service Dispatcher

First Call Jewel Inc.; Idaho Falls (ID); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health

Dental

Paid vacations

Holidays

401(k)

Safe work environment

Job summary

First Call Jewel Inc. in Idaho Falls, ID is seeking a communicative and organized Service Dispatcher for a full-time role. You will support daily dispatching efforts, coordinating technicians, answering calls, and scheduling appointments to ensure prompt service.

This entry-level position offers 8:00 am - 5:00 pm, Monday through Friday, with every other Friday off. Benefits include health, dental, paid vacations, holidays, and a 401(k) for eligible employees.

Qualifications

• Entry-level office role emphasizing strong customer service and organization.
• Ability to learn and use dispatch software and tools.
• Excellent communication and phone etiquette.
• Good time management and attention to detail.

Responsibilities

• Dispatch technicians to jobs and coordinate movements.
• Answer phone calls, respond to client questions, and schedule appointments.
• Gather job details and share with technicians so they know what to expect.

Skills

Happy attitude

Learn & use software

Organization

Communication & phone etiquette

Time management

Tools

Dispatch software

Job description

Do you like speaking to all kinds of people and helping solve their problems? Would you like a position where you know your work makes a direct positive impact? We're First Call Jewel, and our Idaho Falls, ID office is looking for a communicative and organized person to support our daily dispatching efforts as a full-time Service Dispatcher!

This is a great opportunity to gain valuable experience and advance your career potential while earning $15.00 - $18.00/hour. You could be eligible for bonuses, and you also receive these terrific benefits:

• Health
• Dental
• Paid vacations
• Holidays
• A 401(k)
• Clean, friendly, and safe work environment

WHAT WE'RE ALL ABOUT

At First Call Jewel, we are super dedicated to making sure that our service is fast, our technicians are friendly, and our products are top-tier in the industry. We have been raising the bar for electrical, plumbing, and HVAC work for over fifty years throughout Southeast Idaho and we love what we do! We are licensed, bonded, and stand by our work.

None of that would be possible without our exceptional employees! That is why we go above and beyond to promote their well-being and retain the very best team in the business! In addition to competitive wages and incentives, we offer good benefits and an enjoyable work environment.

WHAT WE'RE LOOKING FOR

• Happy and helpful attitude
• Ability to learn and use software
• Organization
• Strong communication skills and phone etiquette
• Time management skills

If you're collaborative and customer service-driven, you could be our perfect Service Dispatcher!

DAY-TO-DAY

This entry-level office position works from 8:00 am - 5:00 pm, Monday - Friday, with every other Friday off.

As a vital member of our dispatch team, you support customer satisfaction by ensuring clients receive prompt, efficient service. You're the driving force behind our daily field operations, expertly dispatching technicians to jobs and coordinating their movements. You maintain a cheerful attitude as you answer phone calls, respond to client questions, and schedule appointments. Attentively, you gather job information and share the details with the techs so they know exactly what to expect.

Do you think you'd excel as our entry-level Service Dispatcher?

Must have the ability to pass a background check and drug screening test.