Plumbing dispatcher

servicetodaygetquality; Mebane (NC); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Great pay with bonus opportunities

PAID TIME OFF up to 4 weeks

6 PAID HOLIDAYS

Medical Dental Insurance

Company-matched 401K 3.5% match

End-of-year profit sharing

New technology

State-of-the-art software

Family fun days

Monthly breakfast

Team building activities

Job summary

Quality Service Today is seeking a Customer Service/Dispatcher to support our team by coordinating technician dispatches and maintaining efficient on-site operations. This role emphasizes clear communication, empathy, and quick decision-making to ensure customer satisfaction.

You will work in our office, dispatching technicians to jobs, and collaborating with teammates to meet daily targets. Experience in fast-paced service environments is a plus.

Qualifications

• Must communicate clearly with customers and team.
• Empathetic and customer-focused mindset.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and problem solving.
• Capable of making quick, effective decisions.

Responsibilities

• Dispatch technicians to jobs throughout the day.
• Operate in an office-based, non-remote role.
• Coordinate with field staff to optimize scheduling.

Skills

Excellent communication

Empathy

Multitask

Attention to detail

Decision making

Job description

At Quality Service Today, we’re more than just a team of skilled professionals - we’re your friendly neighborhood problem solvers! Join us in providing top-notch Customer service with a smile.

What We Offer

• Great pay with bonus opportunities
• PAID TIME OFF. up to 4 WEEKS TOTAL,
• 6 PAID HOLIDAYS
• Medical Dental Insurance
• company-matched 401K 3.5% match
• End-of-year profit sharing
• New technology,
• State-of-the-art software
• Family fun days
• Monthly breakfast
• Team building like top golf and range days, If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Equal Opportunity Employer

Who You Are:

You are a customer service superstar who thrives in a fast-paced environment, excels at communication, and is passionate about helping others.

The Dispatcher role at our company requires 40 hours of work per week. This position is within our office setting and not a remote position. One of the main task is dispatching our technicians to jobs throughout the day. Please note **This is not a logistics position based on deliveries and routes.**

Our cultural values are team-oriented, driven to succeed, willing to help others, and embrace change. The perfect hire will be self-motivated, driven to succeed, team-oriented, enjoy helping others, and be empathetic.

Skills

• Excellent communication skills
• ability to empathize with customers
• Ability to multitask
• Strong attention to detail
• Ability to make complex decisions