Service Dispatcher

Quality Service Company LLC; Florence (SC); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health Plan

Paid Time Off

7 paid holidays per year

401k after 1 year

Life Insurance

Job summary

Quality Service Company, LLC is seeking a Service Dispatcher to schedule and coordinate service calls, ensuring technicians have the proper tools, parts, and equipment to complete jobs efficiently.

Work hours are Mon–Fri 8am–5pm with a 1 hour lunch. Compensation starts at $18.00 per hour, plus benefits including health plan, PTO, holidays, 401k after 1 year, and life insurance.

Qualifications

• Prior dispatching or scheduling experience preferred.
• Basic bookkeeping experience.
• Knowledge of HVAC industry preferred.
• Proficient in Word, Excel, Outlook.
• Experience with multi-phone line system.
• Experience with Service Titan - preferred.

Responsibilities

• Schedule and coordinate service calls as the single point of contact.
• Ensure technicians have the tools, parts, and equipment to complete jobs.
• Maintain accurate records and provide timely updates to all parties.

Skills

Data management

Communication skills

Goal oriented

Problem solving

Team collaboration

Tools

Word

Excel

Outlook

Service Titan

Job description

Service Dispatcher

Quality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the HVAC industry for over two decades with local HVAC companies, then as a Trane employee, and then owning his own business. The two merged their companies together under the name, Quality Service Company, LLC.

Our Mission Statement is, \"Through great employees, we will continue to grow our trusted name by delivering exceptional service through honesty and integrity.\" We believe in always doing the right thing for our customers and our employees. We believe in having pride in the products we provide, that teamwork is the source of our strength, and in upholding the highest level of confidentiality for our customers.

The position:

As the single point of contact you will perform a variety of duties such as scheduling and coordinating service calls and ensuring technicians have the appropriate tools, parts, and equipment to complete the job in a timely manner, maintain accurate records, provide updates as needed and update all parties of any changes.

Work Hours:

Mon - Fri 8am to 5pm, 1 hour lunch.

Pay Scale:

$18.00 and up / hr. Depending on Experience

Benefits:

Health Plan, Paid Time Off, 7 paid holidays per year, 401k (after 1 year), and Life Insurance

Competencies:

• Data management skills


• Exceptional communication skills, both written and verbal


• Goal directed


• Problem solving ability


• Collaboration and teamwork

Requirements:

• Prior dispatching or scheduling experience preferred


• Basic bookkeeping experience


• Knowledge of HVAC industry preferred


• Proficient in Word, Excel, Outlook


• Experience working with multi-phone line system


• Experience with Service Titan - preferred