Customer Service Representative

Quality Service Company LLC; Florence (SC); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Plan

7 paid holidays per year

401k after 1 year

Job summary

Quality Service Company, LLC is seeking a Customer Service Representative - HVAC to serve as the single point of contact for scheduling and coordinating service calls. The role ensures technicians have the necessary tools, parts, and equipment to complete jobs promptly and maintain accurate records.

Strong communication and teamwork are essential, with potential OT during peak seasons. Experience with Service Titan is preferred, along with proficiency in Word, Excel, and Outlook.

Qualifications

• Must have experience in dispatching or scheduling.
• Basic bookkeeping experience preferred.
• HVAC industry knowledge preferred.
• Proficient with MS Word, Excel, Outlook.
• Experience with multi-line phone systems.
• Service Titan experience preferred.

Responsibilities

• Schedule and coordinate service calls, ensuring technicians have tools, parts, and equipment.
• Maintain accurate records and provide updates; inform all parties of changes.
• Handle communication with customers and field staff to ensure timely service.

Skills

Data management

Exceptional communication

Goal directed

Problem solving

Collaboration

Tools

Word

Excel

Outlook

Service Titan

Job description

Customer Service Representative - HVAC

Quality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the HVAC industry for over two decades with local HVAC companies, then as a Trane employee, and then owning his own business. The two merged their companies together under the name, Quality Service Company, LLC.

Our Mission Statement is, "Through great employees, we will continue to grow our trusted name by delivering exceptional service through honesty and integrity." We believe in always doing the right thing for our customers and our employees. We believe in having pride in the products we provide, that teamwork is the source of our strength, and in upholding the highest level of confidentiality for our customers.

The position: As the single point of contact you will perform a variety of duties such as scheduling and coordinating service calls and ensuring technicians have the appropriate tools, parts, and equipment to complete the job in a timely manner, maintain accurate records, provide updates as needed and update all parties of any changes.

Work Hours: Mon - Fri 8am to 5pm, 1 hour lunch, with potential OT during peak seasons.

Pay Scale: $17.25 - $22.25/ hr. DOE

Benefits:

• Health Plan
• 7 paid holidays per year
• 401k (after 1 year)

Competencies:

• Data management skills
• Exceptional communication skills, both written and verbal
• Goal directed
• Problem solving ability
• Collaboration and teamwork

Requirements:

• Prior dispatching or scheduling experience preferred
• Basic bookkeeping experience
• Knowledge of HVAC industry preferred
• Proficient in Word, Excel, Outlook
• Experience working with multi-phone line system
• Experience with Service Titan - preferred