Service Dispatcher

Horne HVAC Charlotte; Charlotte (NC); On-site; Full time

Job summary

Join a leading HVAC company as a Service Dispatcher in Charlotte, NC. You will be responsible for managing technician schedules and ensuring efficient service calls. This role requires strong communication skills and attention to detail. Enjoy competitive pay, performance bonuses, and a supportive team culture. Apply now to be part of a dynamic team committed to HVAC excellence.

Benefits

Competitive Pay

Performance Bonus Opportunities

Year-Round Work Stability

2+ Weeks Accrued Paid Time Off

5 Paid Holidays and Your Birthday

Take-Home Company Vehicle and iPad

Medical, Dental, Vision, Life Insurance

401(k) with 3% full match

Opportunities for Growth & Advancement

Quarterly incentives for achieved goals

Qualifications

• Proactive and quick-thinking with exceptional customer service skills.
• Ability to manage technician schedules and service requests effectively.

Responsibilities

• Manage technician schedules and service calls efficiently.
• Maintain clear communication with managers, technicians, and customers.

Skills

Customer Service

Scheduling

Communication

Attention to Detail

Proactivity

Adaptability

Job description

Join to apply for the Service Dispatcher role at Horne HVAC Charlotte

1 week ago Be among the first 25 applicants

Join to apply for the Service Dispatcher role at Horne HVAC Charlotte

Join Our Team as an HVAC Service Dispatcher!

Please, no calls. All candidates must apply online.

Our Service Dispatchers play a crucial role in managing technician schedules to ensure service calls are conducted efficiently and profitably. We believe our dispatchers are vital to our team's success, providing support that keeps operations running smoothly.

As a Service Dispatcher, you will handle service requests, assess prioritization needs, and accurately schedule work orders. Your attention to detail is essential as you review technician notes and job details, and maintain clear communication with managers, technicians, and customers. Our dispatchers work a flexible schedule from Sunday to Saturday, with coverage for shifts from 7am to 7pm or later.

If you are proactive, quick-thinking, and adaptable to changes, while providing exceptional customer service with a positive attitude, we want to hear from you!

What are you waiting for? Apply now! Our hiring managers are excited to meet dedicated individuals ready to contribute to our HVAC success!

Horne Is Proud To Offer

• Competitive Pay: $20-$23 per hour based on experience with opportunities for bonuses based on departmental profitability
• Performance Bonus Opportunities
• Year-Round Work Stability
• 2+ Weeks Accrued Paid Time Off in your first year
• 5 Paid Holidays and Your Birthday
• Take-Home Company Vehicle and iPad
• Medical, Dental, Vision, Life, Hospital Indemnity & More
• 401(k) with 3% full match and partial match on 4-5%
• Opportunities for Growth & Advancement
• Ongoing Training & Development
• Quarterly incentives for achieved goals
• Fun Company Events and Team Building Activities
  
  

Why Work With Us?

• Strong Team Culture: Join a supportive environment where your growth and well-being are prioritized.
• Top-Notch Leadership: Our leaders focus on employee development and provide regular check-ins.
• Additional Earning Potential: Competitive pay with opportunities for extra commissions and spiffs.
• Company Events and Trips: We celebrate our team with quarterly events and annual parties, with past trips to Vegas, the Dominican Republic, and more!
  
  

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Salary: $20.00 - $23.00 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Steam and Air-Conditioning Supply

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