Service Dispatcher

Horne Heating and Air Conditioning Inc.; Charlotte (NC); On-site; Full time

Job summary

Join a leading HVAC company as a Service Dispatcher, where you will manage technician schedules and ensure efficient service calls. This role requires strong attention to detail and exceptional customer service skills. Enjoy competitive pay, performance bonuses, and opportunities for growth in a supportive team culture.

Benefits

Competitive Pay

Performance Bonus Opportunities

Year-Round Work Stability

2+ Weeks Accrued Paid Time Off

5 Paid Holidays and Your Birthday

Take-Home Company Vehicle and iPad

Medical, Dental, Vision, Life, Hospital Indemnity & More

401(k) with 3% full match

Opportunities for Growth & Advancement

Ongoing Training & Development

Qualifications

• Handle service requests and assess prioritization needs.
• Maintain clear communication with managers, technicians, and customers.

Responsibilities

• Manage technician schedules for efficient service calls.
• Review technician notes and job details.

Skills

Attention to Detail

Customer Service

Proactivity

Adaptability

Quick-Thinking

Job description

Join Our Team as an HVAC Service Dispatcher!

Please, no calls. All candidates must apply online.

Our Service Dispatchers play a crucial role in managing technician schedules to ensure service calls are conducted efficiently and profitably. We believe our dispatchers are vital to our team's success, providing support that keeps operations running smoothly.

As a Service Dispatcher, you will handle service requests, assess prioritization needs, and accurately schedule work orders. Your attention to detail is essential as you review technician notes and job details, and maintain clear communication with managers, technicians, and customers. Our dispatchers work a flexible schedule from Sunday to Saturday, with coverage for shifts from 7am to 7pm or later.

If you are proactive, quick-thinking, and adaptable to changes, while providing exceptional customer service with a positive attitude, we want to hear from you!

What are you waiting for? Apply now! Our hiring managers are excited to meet dedicated individuals ready to contribute to our HVAC success!

Horne is proud to offer:

• Competitive Pay: $20-$23 per hour based on experience with opportunities for bonuses based on departmental profitability
• Performance Bonus Opportunities
• Year-Round Work Stability
• 2+ Weeks Accrued Paid Time Off in your first year
• 5 Paid Holidays and Your Birthday
• Take-Home Company Vehicle and iPad
• Medical, Dental, Vision, Life, Hospital Indemnity & More
• 401(k) with 3% full match and partial match on 4-5%
• Opportunities for Growth & Advancement
• Ongoing Training & Development
• Quarterly incentives for achieved goals
• Fun Company Events and Team Building Activities

Why Work With Us?

• Strong Team Culture: Join a supportive environment where your growth and well-being are prioritized.
• Top-Notch Leadership: Our leaders focus on employee development and provide regular check-ins.
• Additional Earning Potential: Competitive pay with opportunities for extra commissions and spiffs.
• Company Events and Trips: We celebrate our team with quarterly events and annual parties, with past trips to Vegas, the Dominican Republic, and more!