Dispatcher - Nashville

Coolray; Nashville (TN); On-site; Full time

Job summary

Join a leading company in Nashville as a Dispatcher, where you'll coordinate work orders for field technicians, ensuring efficient scheduling and customer communication. This full-time role offers a supportive work environment and numerous benefits, including health insurance and 401k matching. If you have dispatching experience and a passion for service, apply today!

Benefits

Accrued PTO and 8 Paid Holidays

401k with company match up to 30%

Professional development opportunities

Health insurance with majority company-paid premiums

Dental and vision insurance

Company-paid Life Insurance

Short and long term disability insurance

Legal Insurance Plans

Pet Insurance Plans

Identity Theft Protection Program

Qualifications

• 1+ years of dispatching experience, preferably in HVAC or Plumbing.
• Basic computer proficiency, particularly with Microsoft applications.

Responsibilities

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority.
• Contact customers to confirm next-day appointments.

Skills

Dispatching

Basic computer proficiency

Education

High School Diploma or GED

Tools

Microsoft applications

Service Titan

Job description

Overview

Why Coolray TN?

Come join a company that puts people first. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel our team members’ intelligence and ingenuity and provide them with a sense of purpose & achievement! If you're ready to chase your dreams, apply today and our recruiting team will help you through the process.

As a Dispatcher, you will dispatch work orders to field technicians accourding to priority and location. You will schedule and monitor the technicians' schedules daily. You will contact customers to confirm appointments, contact technicians to confirm arrival times, and coordinate with other departments. This position is full time and requires working a varied schedule and rotating weekends.

What's In It For Me?

• Base hourly rate $21-24/hour
• Accrued PTO and 8 Paid Holidays
• 401k with company matchup to 30% of your contribution
• Professional developmentopportunities and continuous on-the-job training
• Company-wide Community Service Opportunities and Community Engagement
• Positive Work Environment
• Full Suite of Benefitsincluding but not limited to:
• Health insurance-4 plan options, majority of premiums company-paid
• Dental and vision insurance with minimal cost to employees
• HSA and FSA plans
• Company-paid Life Insuranceand AD&DPolicy
• Supplemental life insurance plans offered
• Company-paid Employee Assistance Program
• Short and long term disability insurance
• Legal Insurance Plans
• Critical Illness and accident Insurance
• Pet Insurance Plans
• Identity Theft Protection Program

Qualifications

Do I Have What It Takes?

• 1+ years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
• Varied schedule with rotating weekends required
• Hours range between 7am-7pm
• High School Diploma or GED preferred
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

Responsibilities

What Will I Do?

• 1+ years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
• Schedule and monitor daily technician schedule
• Dispatch work orders to field technicians according to priority and location
• Receive and record completed work orders from the field technicians
• Contact customers to confirm next-day appointments
• Maintain accurate technician database
• Coordinate parts scheduling
• Coordinate warranty installations with other divisions
• Answer general questions regarding rebates, system operations, warranties, etc. from customers
• Must be able to work evenings and weekends