Field Service Manager

Dead River Company; Bernardston (MA); On-site; USD 78,000 - 118,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Company Provided Life Insurance

Short-term and Long-Term Disability

401(k) with company match

Paid time off and 10 paid holidays

Tuition Reimbursement

Scholarships for employees' children

Discounts on products and services

Work uniform, boot, and prescription安全

Job summary

Dead River Company is seeking a motivated leader to head our growing field service team. The Field Service Manager oversees the installation and repair of heating equipment to ensure high customer satisfaction while driving an efficient, profitable operation. This role requires supervising technicians, training staff, budgeting labor and parts, and maintaining safety and compliance. Strong leadership, communication and problem-solving skills are essential in a dynamic, fast-paced environment.

Qualifications

• Minimum 2–4 years of supervisory experience in related field.
• Master Oil Burner License and CETP propane certification required.
• High school diploma required.

Responsibilities

• Oversee installation and repair of heating equipment for quality and profitability.
• Hire, train, and evaluate service technicians; manage performance docs.
• Plan work assignments and ensure timely completion.
• Control costs; provide labor and part estimates.
• Maintain vehicle fleet and safety standards.
• Address customer complaints and ensure satisfaction.

Skills

Leadership

Communication

Customer service

Troubleshooting

Training others

Delegation

Flexibility

Independent work

Education

High school diploma

Master Oil Burner License

CETP propane certification

Job description

Annual Salary Range - $78,000-$118,000 - This position is also eligible for a yearly bonus.

Dead River Company is seeking a motivated leader to lead our growing team. The Field Service Manager supervises the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation.
Essential Functions:

• Assumes responsibility for the overall performance and management of the service technicians. Assures that work assignments are completed correctly and efficiently.
• Assures proper training and development of human resources in the service department to provide quality service to customers and retain a skilled, productive workforce.
• Hires and terminates service technicians (with the District Manager). Evaluates and discusses performance with employees and maintains written performance documentation files according to Dead River policy.
• Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.
• Inspects the work of service technicians for quality control purposes and provides guidance and advice as necessary.
• Reconciles customer complaints and ensures proper resolution.
• Assumes responsibility for the maintenance of service department vehicles and works closely with the Operations Manager to coordinate vehicle maintenance requirements with the company mechanic. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.
• Provides cost estimates for internal parts and labor on equipment installations when requested.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition Reimbursement for employees and Scholarships and grant for employee’s children
• Discounts on our products and services
• Work uniform, boot, and prescription safety glasses allowance
• Paid Training at our State-of-the-art institute
• Opportunity for growth!

Experience: Two to four years of supervisory experience is preferred. Prior working knowledge of the petroleum industry is required.

Other Attributes Required:

• Leadership skills and a desire to lead
• Strong communication and interpersonal skills
• Focused on customer service
• Technical, mechanical and analytical (troubleshooting) skills
• Ability to work independently and in a dynamic environment
• Flexibility
• Delegation and follow-up skills with an emphasis on quality control
• Ability and interest in training others

Education

A high school diploma is required.

Certification and Testing

The Field Service Manager must have a Master Oil Burner License and CETP propane certification.

Contacts

There is frequent communication with the Administrative Service Manager, service dispatchers, company sales personnel, technicians, local and state fire officials, building inspectors and customers.

Decisions Made

• Determines the labor hours required and prepares labor cost reports for company sales personnel as part of the installation estimates submitted to customers.
• Assists the Administrative Service Manager with service department scheduling to balance emergencies, customer service and budgetary considerations.

Safety Considerations

The Field Service Manager oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness.

Qualifications

Licenses & Certifications

Preferred

DL Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.