Service Technician

Dead River Company; New Hampshire; Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision Insurance

Life insurance

Short-term disability

Long-term disability

401(k) with company match

Paid time off

Job summary

Dead River Company is seeking a Service Technician to install, troubleshoot, and repair residential and commercial propane and/or oil heating equipment, while delivering a high level of customer service and protecting customer property.

Applicants should have oil/propane service experience and training; a NH Fuel Gas Fitter license/certification is required, and a valid driver's license is essential. CDL is not required, but desirable. Competitive weekly pay and strong benefits are offered.

Qualifications

• Completion of oil burner and/or propane training course or CETP/PEP program desired; training and education provided.
• Must have at least one year of relevant oil and/or propane service experience.
• Must have worked under a Master for requisite number of hours.

Responsibilities

• Install, troubleshoot, service, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Deliver professional, courteous service while treating customers and their property with care.
• Maintain and track parts inventory assigned to the service vehicle.
• Assist in training of apprentices.

Skills

Oil/propane service

Customer service

Education

High school diploma or equivalent

CETP/PEP program training

Job description

$25.98 - $38.96 an Hour Depending on Experience.

Position Summary:

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

Essential Functions:

• Install, troubleshoot, service, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Help ensure work is completed safely and correctly the first time to minimize callbacks.
• Deliver professional, courteous service while treating customers and their property with care.
• Help customers understand Dead River Company products and services and recommend appropriate options based on their needs.
• Maintain a clean, organized service vehicle and ensure tools and equipment are in safe operating condition.
• Accurately record parts and labor associated with service calls.
• Maintain and track parts inventory assigned to the service vehicle.
• Promptly report accidents, spills, and liability claims.
• For qualified propane technicians, perform Gas Check inspections according to applicable codes and company policies.
• Perform other work-related duties as assigned.
• Assists in the training of apprentices.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance.
• Company Provided Life insurance, Short-term and Long-Term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Tuition assistance for employees and scholarships available for employees’ children.
• Discounts on our products and services.
• Opportunities for growth throughout our footprint.

Experience:

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Must have at least one year of relevant oil and/or propane service experience.
• Must have worked under a Master for requisite number of hours.

Education:

A high school diploma or equivalent is required. Technical school training is preferred.

Certification and Licensing:

• Must possess a valid New Hampshire Fuel Gas Fitter license/certification appropriate for propane installation, service, and repair.
• Prior oil-fired equipment installation, service, and repair experience required.
• NORA certification preferred.
• HAZMAT endorsement preferred.
• HVAC, electrical wiring and/or plumbing preferred.
• Universal 608 EPA certification preferred for HVAC/refrigeration/heat pump work.
• Previous heating technician experience preferred.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards. CDL is not required, but it is desired.

What It Takes to Succeed:

Our Service Technicians work independently while also being an important part of the larger Dead River Company team. Success in this position requires:

• Dependability and a strong commitment to safety.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.