Service Dispatcher

Complete Water System LLC; Arizona; On-site; USD 25,000 - 28,000; Full time

Job summary

Complete Water Systems LLC in Phoenix, AZ is seeking a Customer Service Representative / Dispatcher to be the first contact for customers and to schedule plumbing and water treatment services. This full-time role includes supporting technicians, learning products, and advancing through a structured progression program.

You will handle scheduling, dispatching, and customer inquiries while growing skills in sales opportunities and service delivery.

Qualifications

• Experience in customer service, dispatching, scheduling is a plus
• Strong communication and multitasking abilities
• Comfortable learning new software and tools

Responsibilities

• Answer inbound and make outbound customer calls with professionalism
• Schedule service calls, maintenance, and installation estimates
• Dispatch technicians across the Phoenix metro area
• Update customers on appointment status and arrival times
• Assist customers with plumbing and water treatment questions
• Document customer information accurately in scheduling software
• Support technicians with scheduling updates and customer communication
• Learn products and services to identify sales opportunities

Skills

Customer service

Dispatcher work

Scheduling

Communication

Organizational skills

Job description

Job Description

Complete Water Systems LLC – Phoenix, AZ

Starting Pay: $18.50–$20.00 per hour (Training Pay)

Full-Time | Monday–Friday | Immediate Opening

Are you organized, friendly, and motivated to grow your career? Complete Water Systems LLC is looking for a Customer Service Representative / Dispatcher to join our growing team.

This position is much more than answering phones. You'll become the first point of contact for our customers, helping schedule plumbing and water treatment appointments, supporting our technicians, and learning the products and services that improve the quality of our customers' water every day.

We believe in promoting from within and rewarding employees who take initiative. As you master new skills and responsibilities, you'll have opportunities for immediate pay increases and performance-based incentives.

What You'll Do

• Answer inbound / Make outbound customer calls with professionalism and enthusiasm.
• Schedule service calls, maintenance appointments, and installation estimates.
• Dispatch technicians efficiently throughout the Phoenix metro area.
• Communicate with customers regarding appointment status and arrival times.
• Assist customers with questions regarding plumbing and water filtration services.
• Document customer information accurately in our scheduling software.
• Support technicians with scheduling updates and customer communication.
• Learn our products and services to confidently assist customers and identify sales opportunities.

What We're Looking For

• Outstanding customer service and communication skills.
• Positive attitude and willingness to learn.
• Strong organizational and multitasking abilities.
• Comfortable using computers and learning new software.
• Ability to prioritize a fast-paced workload.
• Dependable, punctual, and detail-oriented.
• Experience in customer service, dispatching, call centers, scheduling, plumbing, or water treatment is a plus—but we are willing to train the right person.

Career Growth

This position includes a structured advancement program.

Company Description

Complete Water Systems LLC is family owned & operated. Providing a complete array of Whole Home Water Treatment Products and Plumbing Services