Dispatch/Scheduler

DRF Water Heating Solutions; Plainfield (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Career development

Team culture

Advancement opportunities

Job summary

DRF Water Solutions seeks a highly organized Dispatcher/Scheduler to coordinate technician schedules, manage dispatching, and communicate with customers to ensure timely installations. This role blends customer service with operational planning in a fast-paced environment.

Responsibilities include route planning, schedule monitoring, CRM usage, and post-installation follow-up to maintain accurate records and ensure customer satisfaction.

Qualifications

• Strong communication and customer service skills.
• Excellent multitasking, organizational, and problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and documentation accuracy.

Responsibilities

• Dispatch & Scheduling: Route and dispatch technicians based on location, availability, and business priorities.
• Monitor schedules throughout the day and adjust for delays, cancellations, and urgent requests.
• Coordinate with technicians, subcontractors, retail partners, and internal teams to ensure smooth operations.
• Ensure all job details, permits, and required materials are in place before installation appointments.
• Troubleshoot scheduling conflicts and operational issues in real time.

Skills

Strong communication

Customer service

Multitasking

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Scheduling software

Dispatch software

Job description

Keep the Day Moving: Coordinate Technicians, Solve Problems & Deliver Exceptional Service!

DRF Water Solutions is seeking a highly organized and customer-focused Dispatcher/Scheduler to support daily installation operations. In this full-time role, you will coordinate technician schedules, manage real-time dispatching activities, communicate with customers, and help ensure jobs are completed efficiently and on time.

If you thrive in a fast-paced environment, enjoy problem-solving, and can effectively balance customer needs with operational priorities, we want to hear from you.

What You'll Do:

Dispatch & Scheduling

• Route and dispatch technicians based on location, availability, and business priorities.
• Monitor schedules throughout the day and adjust for delays, cancellations, and urgent requests.
• Coordinate with technicians, subcontractors, retail partners, and internal teams to ensure smooth operations.
• Ensure all job details, permits, and required materials are in place before installation appointments.
• Troubleshoot scheduling conflicts and operational issues in real time.

Customer Support

• Handle inbound and outbound customer communications via phone, email, chat, and text.
• Confirm appointments, communicate arrival windows, and provide schedule updates.
• Set clear expectations throughout the installation process.
• Resolve customer concerns professionally and efficiently.

Administrative Support

• Maintain accurate customer records in CRM and dispatch systems.
• Verify installation documentation, permits, photos, invoices, and related records.
• Process customer payments and update accounts as needed.
• Support post-installation follow-up and documentation requirements.

What You'll Need:

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching, scheduling, customer service, call center, or administrative roles.
• Experience in plumbing, HVAC, home services, or field service operations is a plus.

Required Skills

• Strong communication and customer service skills.
• Excellent multitasking, organizational, and problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and documentation accuracy.
• Comfortable using CRM, scheduling, and dispatch software.
• Ability to remain calm and professional under pressure.
• Team-oriented with the ability to work independently.
• Health and welfare benefits
• Ongoing training and career development
• Supportive, team-oriented culture
• Opportunities for advancement