Facilities Dispatch & Service Coordination Specialist

PHFM | Facilities Maintenance - Interior & Exterior Services; Westerville (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A facilities maintenance company in Westerville, Ohio, is hiring for a role focused on managing a high volume of work orders and communications. Ideal candidates should demonstrate strong customer service and problem-solving skills, as they'll be responsible for dispatching vendors, managing client relations, and inputting data into tracking systems. Successful applicants will thrive in fast-paced environments, maintain accuracy, and contribute to team goals.

Responsibilities

• Manage a high volume of incoming work orders and email communications.
• Dispatch vendor partners for work orders ensuring timely arrival.
• Work with managers and team members on problem resolution.
• Answer customer questions and suggest solutions.
• Input data into system to track customer requests.
• Create service tickets and assign them to providers.
• Maintain relationships with clients and service providers.
• Contribute to team goals set by the manager.
• Prioritize tasks with overlapping timelines.
• Work independently and self-solve.
• Keep accurate data of service requests.
• Remain calm in a demanding environment.

Job description

A facilities maintenance company in Westerville, Ohio, is hiring for a role focused on managing a high volume of work orders and communications. Ideal candidates should demonstrate strong customer service and problem-solving skills, as they'll be responsible for dispatching vendors, managing client relations, and inputting data into tracking systems. Successful applicants will thrive in fast-paced environments, maintain accuracy, and contribute to team goals.