Service Dispatch & Logistics Coordinator – PTO + 401(k)

Facility Solutions Group, Inc.; Blue Ash (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

22 days PTO

401(k) matching

Medical coverage

Job summary

Facility Solutions Group, Inc. is seeking a Service Coordinator / Dispatcher in Blue Ash, OH to manage service work orders end‑to‑end. You’ll coordinate with technicians, subcontractors, vendors, and customers to ensure timely service delivery, accurate financial processing, and a high‑quality customer experience.

You will create and track work orders, assist in quotes, coordinate parts and scheduling, and support billing and records alongside cross‑functional teams in a dynamic environment.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching, service coordination, or administrative operations preferred.
• Strong organizational, multitasking, and problem‑solving abilities in a fast‑paced environment.
• Professional verbal and written communication skills with customer‑service focus.
• Proficiency in Microsoft Office and service management systems.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Responsibilities

• Create, schedule, dispatch, update, and close service work orders in accordance with service level expectations.
• Coordinate schedules with technicians, subcontractors, and customers while optimizing routing and daily workload.
• Monitor dashboards, reports, and portals to maintain accurate job status and respond to newly released work.
• Prioritize work based on customer requirements, service agreements, and operational needs.
• Assist in developing service quotes using technician input and material/labor estimates; source pricing as needed.
• Support billing processes including invoice review, cost transfers, and documentation accuracy.

Education

High school diploma or equivalent

Job description

Facility Solutions Group, Inc. is seeking a Service Coordinator / Dispatcher in Blue Ash, OH to manage service work orders end‑to‑end. You’ll coordinate with technicians, subcontractors, vendors, and customers to ensure timely service delivery, accurate financial processing, and a high‑quality customer experience.

You will create and track work orders, assist in quotes, coordinate parts and scheduling, and support billing and records alongside cross‑functional teams in a dynamic environment.