Service Dispatch Specialist – Optimize Schedules & Customer Care

Applewood Plumbing, Heating & Electric; Denver (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision Insurance

Paid holidays and vacations

401K Plan with company match

Tuition reimbursement

Life & disability insurance

Paid training

Job summary

Applewood Plumbing Heating & Electric is seeking a Dispatcher in Denver to optimize service schedules, dispatch technicians, and maintain strong customer communication. The role emphasizes coordinating with technicians, pre- and post-appointment contact, and delivering clear job specs to field staff.

The ideal candidate will excel in a fast-paced environment, display exceptional multitasking and organizational skills, and provide top-tier customer service.

Qualifications

• Professional and empathetic phone demeanor.
• Outstanding communication, attention to detail, and organizational skills.
• Solution oriented with the ability to remain patient and empathetic.
• Able to analyze a situation quickly and prioritize based on company guidelines.
• Background checks and drug screenings are part of our employment process.

Responsibilities

• Contacting customers to ensure they are available for the technician to come to their home.
• Communicating with, supporting, and dispatching our technicians to all their jobs.
• Using your creative thinking & team work skills to ensure all your customers are taken care of each day.
• Plan and facilitate the schedule effectively and efficiently while providing first class service to our customers.
• Working in an upbeat, fast paced environment, where your multi-tasking and logistical skills will be put to test.
• Following up with our customers to determine satisfaction levels.

Skills

Customer service

Communication skills

Phone etiquette

Organization skills

Multitasking

Tools

Microsoft Office

Job description

Applewood Plumbing Heating & Electric is seeking a Dispatcher in Denver to optimize service schedules, dispatch technicians, and maintain strong customer communication. The role emphasizes coordinating with technicians, pre- and post-appointment contact, and delivering clear job specs to field staff.

The ideal candidate will excel in a fast-paced environment, display exceptional multitasking and organizational skills, and provide top-tier customer service.