Dispatcher

Applewood Plumbing, Heating & Electric; Denver (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision Insurance

Paid holidays and vacations

401K Plan with company match

Tuition reimbursement

Life & disability insurance

Paid training

Job summary

Applewood Plumbing Heating & Electric is seeking a Dispatcher in Denver to optimize service schedules, dispatch technicians, and maintain strong customer communication. The role emphasizes coordinating with technicians, pre- and post-appointment contact, and delivering clear job specs to field staff.

The ideal candidate will excel in a fast-paced environment, display exceptional multitasking and organizational skills, and provide top-tier customer service.

Qualifications

• Professional and empathetic phone demeanor.
• Outstanding communication, attention to detail, and organizational skills.
• Solution oriented with the ability to remain patient and empathetic.
• Able to analyze a situation quickly and prioritize based on company guidelines.
• Background checks and drug screenings are part of our employment process.

Responsibilities

• Contacting customers to ensure they are available for the technician to come to their home.
• Communicating with, supporting, and dispatching our technicians to all their jobs.
• Using your creative thinking & team work skills to ensure all your customers are taken care of each day.
• Plan and facilitate the schedule effectively and efficiently while providing first class service to our customers.
• Working in an upbeat, fast paced environment, where your multi-tasking and logistical skills will be put to test.
• Following up with our customers to determine satisfaction levels.

Skills

Customer service

Communication skills

Phone etiquette

Organization skills

Multitasking

Tools

Microsoft Office

Job description

Applewood Plumbing Heating & Electric once again ranks in as one of the Denver Post Top Workplaces! Having been honored 14 years with the Top Workplace designation, Applewood is the premier residential service company in Denver. We are honored to have been recognized through survey results from our own employees in the areas of employee appreciation, leadership, values, ethics, pay, benefits and more.

Applewood Plumbing Heating & Electric is seeking talented and ambitious candidates who understand the importance of providing top-notch customer service to join our team as a Dispatcher. This is your opportunity to get your foot in the door at one of the best places to work in Denver. The primary responsibilities of this role are to optimize our schedule by ensuring the right service professional is matched with the proper opportunity, pre- and post-appointment customer contact, and delivering job specifications to technicians.

The amazing benefits we offer:

• Average pay with bonus is $24.34 per hour
• 100% paid medical premiums for you AND your family!
• 401K Plan with company match
• Tuition reimbursement up to $5250 annually
• Dental & Vision Insurance
• Life & disability insurance
• Paid holidays and vacations
• Health & wellness program
• Amazing employee appreciation events
• Paid training & on-going training to help you SUCCEED

In this position, you will be:

• Contacting customers to ensure they are available for the technician to come to their home
• Communicating with, supporting, and dispatching our technicians to all their jobs
• Using your creative thinking & team work skills to ensure all your customers are taken care of each day
• Plan and facilitate the schedule effectively and efficiently while providing first class service to our customers
• Working in an upbeat, fast paced environment, where your multi-tasking and logistical skills will be put to test
• Following up with our customers to determine satisfaction levels

The right candidate will meet the following requirements:

• Professional and empathetic phone demeanor
• Outstanding communication, attention to detail, and organizational skills
• Solution oriented with the ability to remain patient and empathetic
• Able to analyze a situation quickly and prioritize based on company guidelines
• Strong, applicable knowledge of Microsoft Office programs such as Outlook, Word and Excel
• Available to work evenings and weekends
• Background checks and drug screenings are part of our employment process