Service Dispatch Specialist: Optimize Routes & Customer Care

Paylocity

Ogden, Northern (UT, KY)

Hybrid

USD 42,000 - 56,000

Full time

6 days ago

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Benefits offered by this job

Competitive compensation

Medical coverage with employee-paid 옵션

Affordable dental and vision plans

HSA and copay medical plan choices

401(k) with company match

Paid Time Off and 6 paid holidays

Job summary

Comfort Solutions in Ogden, UT is seeking a Dispatcher to connect customers with field teams, keep schedules on track, and ensure smooth service delivery. You will coordinate appointments, monitor calendars, and communicate with customers and technicians to maintain high service levels.

The role requires 1+ year in dispatching or related work, familiarity with CRM/scheduling tools, and strong communication skills.

Qualifications

1+ year of dispatching, scheduling, customer service, or administrative experience
Experience using service management software, CRM systems, or scheduling tools preferred
Comfortable working in a fast-paced environment
Strong verbal, written, and organizational skills
Ability to pass a background check and drug screening

Responsibilities

Schedule and dispatch service, maintenance, and installation appointments
Optimize technician routes to maximize efficiency, customer satisfaction, and revenue opportunities
Monitor schedules throughout the day and make real-time adjustments as priorities change
Communicate proactively with customers and technicians
Track job status, arrival times, and completions
Resolve scheduling issues and service delays quickly and professionally
Maintain accurate job and customer information within dispatch software