HVAC & Plumbing Dispatch Coordinator

HomeTown Services; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage (Cigna)

Dental coverage (Cigna)

Vision coverage

Long-term disability

Basic life and AD&D

401(k) with match

HSA / FSA options

Incentive pay

Tool reimbursement

Travel assistance

Pet insurance

Job summary

HomeTown Services seeks a Dispatcher in Houston, TX to organize daily routes for HVAC and plumbing technicians, prioritizing fuel- and time-efficient schedules. You will dispatch based on skill, location, and urgency, while communicating with customers and field staff.

The role emphasizes real-time adjustments and accurate maintenance of job information to keep field operations running smoothly in a fast-paced environment.

Qualifications

• Minimum of 2 years of experience in dispatching preferred.
• Trades knowledge is a plus.
• Strong customer service and data entry skills.

Responsibilities

• Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.
• Dispatch technicians based on skill set, location, availability, job priority, and estimated completion times.
• Monitor technician schedules throughout the day and make real-time adjustments to keep jobs moving and minimize delays.
• Communicate clearly with technicians and customers regarding appointments, scheduling changes, job status, and service needs.
• Use dispatching software to streamline operations, improve response times, and maintain accurate job information.
• Prioritize emergency and time-sensitive service calls while balancing the overall workload and technician availability.
• Track daily routes and appointments to ensure technicians have info, tools, and time to complete jobs.
• Work closely with management, technicians, and customers to resolve scheduling conflicts.

Skills

Dispatching experience

Customer service

Data entry

Job description

HomeTown Services seeks a Dispatcher in Houston, TX to organize daily routes for HVAC and plumbing technicians, prioritizing fuel- and time-efficient schedules. You will dispatch based on skill, location, and urgency, while communicating with customers and field staff.

The role emphasizes real-time adjustments and accurate maintenance of job information to keep field operations running smoothly in a fast-paced environment.