Service Dispatch Coordinator (HVAC/Plumbing/Electrical)

ACE Home Services; Phoenix (AZ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Training & Development

Career Growth

Team Environment

Job summary

ACE Home Services in Phoenix, AZ is seeking an experienced Dispatcher to optimize scheduling for HVAC, Plumbing, and Electrical teams. You will assign service calls, coordinate technicians, and keep customers informed with accurate status updates and roadmaps for daily work.

The ideal candidate has proven dispatching experience, strong organizational skills, and a customer-focused mindset to ensure timely service and high satisfaction in a fast-paced environment.

Qualifications

• Previous dispatching experience required.
• ServiceTitan experience strongly preferred.
• Home services dispatch experience preferred, including HVAC, Plumbing, Electrical.
• Residential service industries experience desirable.

Responsibilities

• Dispatch HVAC, Plumbing, and Electrical technicians to service calls based on skill set, location and availability.
• Monitor and adjust technician schedules to maximize efficiency and customer satisfaction.
• Track technician start times, departure times, and route progress.
• Maintain records of technician qualifications, certifications, and coverage areas.
• Provide real-time schedule updates and support to field technicians.
• Coordinate and order parts for service calls and special-order jobs.
• Forecast staffing needs 2-3 days in advance.
• Communicate with customers regarding service appointments and technician arrival times.

Skills

Previous dispatching experience

ServiceTitan experience

Home services dispatch

HVAC

Plumbing

Electrical

Tools

ServiceTitan

Job description

ACE Home Services in Phoenix, AZ is seeking an experienced Dispatcher to optimize scheduling for HVAC, Plumbing, and Electrical teams. You will assign service calls, coordinate technicians, and keep customers informed with accurate status updates and roadmaps for daily work.

The ideal candidate has proven dispatching experience, strong organizational skills, and a customer-focused mindset to ensure timely service and high satisfaction in a fast-paced environment.