HVAC/Plumbing/Electrical Dispatcher — Fast-Paced Scheduling

Mandolin HVAC and Construction LLC; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Competitive compensation

Great Work Environment

Career Advancement Opportunities

Job summary

Mandolin HVAC and Construction LLC is seeking a highly organized Dispatcher to coordinate service calls for our HVAC, plumbing, and electrical teams. This role ensures efficient scheduling, timely response, and exceptional customer service.

Responsibilities include routing, communicating with customers, tracking progress, and maintaining accurate records. Experience in dispatch or customer service is preferred, with strong communication and multitasking abilities essential for success.

Qualifications

• Previous dispatching or customer service experience (preferred in HVAC/plumbing/electrical)
• Strong communication and multitasking skills
• Ability to work in a fast-paced environment
• Proficiency with dispatch software and basic computer skills
• Strong problem-solving abilities and attention to detail

Responsibilities

• Schedule and dispatch technicians for HVAC, plumbing, and electrical service calls
• Coordinate daily routes and adjust schedules as needed
• Communicate with customers regarding appointment times and updates
• Monitor technician progress and provide real-time support
• Handle incoming calls, service requests, and emergency dispatches
• Maintain accurate records of jobs, invoices, and customer interactions
• Work closely with field technicians and management to optimize operations

Skills

Communication

Multitasking

Dispatch software

Customer service

Tools

Dispatch software

Job description

Mandolin HVAC and Construction LLC is seeking a highly organized Dispatcher to coordinate service calls for our HVAC, plumbing, and electrical teams. This role ensures efficient scheduling, timely response, and exceptional customer service.

Responsibilities include routing, communicating with customers, tracking progress, and maintaining accurate records. Experience in dispatch or customer service is preferred, with strong communication and multitasking abilities essential for success.