Dispatcher (Part-Time)

Maitz Home Services; Allentown (Lehigh County); On-site; USD 42,000 - 54,000; Full time

Job summary

Maitz Home Service in Allentown, PA is seeking a skilled Dispatcher to join our team. This role schedules and dispatches HVAC service and plumbing technicians, reviews routes, handles incoming calls from existing customers, and ensures accurate ticket data entry.

You will create dispatch numbers for parts, follow up on orders, and schedule installation appointments. A positive attitude and strong teamwork are essential in our supportive, family-oriented environment.

Qualifications

• Minimum 2 years office/customer service experience (dispatch experience preferred).
• Professional appearance.
• Excellent interpersonal skills with the ability to interact with all types of customers.
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to think on your feet to provide customers with needed information for their installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling / dispatch software.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians by reviewing and optimizing routes.
• Answer incoming phone calls (existing customers) and provide exceptional customer service.
• Ensure all ticket information is entered in the computer correctly.
• Create dispatch numbers for all parts ordered, follow up on part orders, and schedule appointments for parts installation.

Skills

Dispatch experience

Customer service

Office experience

Interpersonal skills

Scheduling

Teamwork

Microsoft Office

Problem solving

Tools

Scheduling/Dispatch software

Microsoft Office

Job description

Maitz Home Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Allentown, PA location.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans, and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To be successful in this role, you must possess:

• Minimum 2 years office/customer service experience (dispatch experience is preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.