Service Dispatch Specialist for Field Techs

Technibus, Inc.; San Antonio (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Company 401K plan with Employer Contribution Match

Company Paid Time Off

Choice of Medical Coverage

Choice of Dental and Vision Coverage

Job summary

Technibus, Inc. is hiring a Dispatcher in San Antonio, Texas. The role requires a highly organized and customer-focused professional to effectively coordinate technicians and service schedules. Responsibilities include dispatching technicians, maintaining records, and communicating with customers. Candidates should have experience in dispatching or customer service, along with strong communication and organizational skills. The company offers competitive pay and a comprehensive benefits package, including a 401K plan and insurance options.

Qualifications

• Previous dispatching, scheduling, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and make sound decisions under pressure.

Responsibilities

• Utilize phone and computer systems to dispatch technicians or field units.
• Monitor routes and technician status, coordinating schedules.
• Provide technicians with job details, updates, and requirements.
• Enter data accurately into company systems.
• Communicate regularly with customers regarding service status.

Skills

Customer service skills

Organization

Multitasking

Communication skills

Problem-solving

Dispatch software proficiency

Tools

Microsoft Office

Dispatch software

Job description

Technibus, Inc. is hiring a Dispatcher in San Antonio, Texas. The role requires a highly organized and customer-focused professional to effectively coordinate technicians and service schedules. Responsibilities include dispatching technicians, maintaining records, and communicating with customers. Candidates should have experience in dispatching or customer service, along with strong communication and organizational skills. The company offers competitive pay and a comprehensive benefits package, including a 401K plan and insurance options.