Service Dispatch Specialist

Talentify; Tennessee; On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

Aston Carter is hiring for a dispatch professional to act as the main liaison between customers and technicians at our Kodak, TN site. You will manage service orders, route optimization, and real-time schedule adjustments to meet demands.

The role emphasizes inbound/outbound calls, data entry, and using scheduling tools to maintain accuracy and timeliness. A customer-first mindset and strong communication are essential.

Qualifications

• Prior experience in dispatching or customer service (bonus if it’s in plumbing, HVAC, or electrical!)
• Excellent verbal and written communication
• Strong organizational and multitasking skills
• A cool head and creative problem-solving ability
• Techsavviness—familiar with scheduling software and office tools (Service Titan is a plus!)
• A team-first attitude and a true focus on the customer
• High school diploma or equivalent
• Customer service or call center experience preferred (not required)
• Basic computer skills and ability to learn new tools
• Comfortable making outbound calls

Responsibilities

• Answer inbound calls with professionalism and a customer-first mindset
• Schedule and dispatch service calls using efficient routing and prioritization
• Serve as the main point of contact between customers and technicians
• Create and manage service orders, ensuring accuracy and timeliness
• Adjust schedules in real-time to meet service demands and minimize delays
• Resolve scheduling issues and customer concerns quickly and effectively
• Track job progress and follow up to ensure customer satisfaction
• Maintain accurate records and support reporting needs
• Collaborate with operations and leadership to keep service running smoothly

Skills

Inbound call

Service

Customer service

Customer support

phone etiquette

data entry

Microsoft office

Customer service call center

Outbound calls

Computer skills

Customer service oriented

Education

High school diploma or equivalent

Tools

Service Titan

Scheduling software

Job description

Aston Carter is hiring for a dispatch professional to act as the main liaison between customers and technicians at our Kodak, TN site. You will manage service orders, route optimization, and real-time schedule adjustments to meet demands.

The role emphasizes inbound/outbound calls, data entry, and using scheduling tools to maintain accuracy and timeliness. A customer-first mindset and strong communication are essential.