Service Dispatch & Scheduling Specialist

Liberty Fire Solutions LLC; Millersburg (PA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401K with a company match

Medical and dental insurance

Company paid Short

Company paid Long Term Disability

Company paid Life insurance

Pre‑tax accounts for health and Dep/Ca

Aflac

Vacation and Personal time

Paid holidays

Job summary

Liberty Fire Solutions LLC is seeking a Service Scheduling Coordinator for the Millersburg, PA office to organize daily scheduling for 10+ technicians and coordinate inspections, repairs, and emergency services. Strong communication and data-entry skills are essential for this fast-paced team.

The role emphasizes organization, teamwork, and the ability to manage multiple tasks while maintaining customer satisfaction and meeting department goals.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast‑paced, team-based environment.
• Must be analytical and have excellent problem‑solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals
• Self‑Starter with great organization skills, especially time management skills.

Responsibilities

• Continually call our large customer data base to schedule appointments.
• Obtain information from customers for necessary inspections.
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Skills

Call center experience

Communication skills

Organizational skills

Tools

Microsoft Office

CRM software

Job description

Liberty Fire Solutions LLC is seeking a Service Scheduling Coordinator for the Millersburg, PA office to organize daily scheduling for 10+ technicians and coordinate inspections, repairs, and emergency services. Strong communication and data-entry skills are essential for this fast-paced team.

The role emphasizes organization, teamwork, and the ability to manage multiple tasks while maintaining customer satisfaction and meeting department goals.