Service Scheduling Coordinator

Liberty Fire Solutions, LLC; Millersburg (PA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401K with company match

Medical and dental insurance

Company paid Short-Term Disability

Company paid Long Term Disability

Company paid Life insurance

Pre-tax health and dependent care

Aflac

Vacation and Personal time

Paid holidays

Equal Employment Opportunity

Job summary

Liberty Fire Solutions, LLC is hiring a Service Scheduling Coordinator for our Millersburg, PA office. The role demands strong organization, goal orientation, and excellent communication to schedule inspections and manage daily routes for field technicians.

The position offers hourly pay with quarterly bonuses and a benefits package including medical/dental, 401K with match, and disability insurance. A team-focused, fast-paced environment awaits the right candidate.

Qualifications

• Experience in fast-paced call center / dispatcher environments is preferred.
• Excellent verbal, written and customer service skills are required.
• Ability to work well under pressure and meet deadlines in a team setting.
• Strong organizational and time-management abilities are essential.

Responsibilities

• Schedule appointments by calling a large customer database.
• Collect information from customers for inspections and data entry.
• Develop daily routes for 10+ technicians to meet revenue goals.
• Answer calls to schedule inspections, repairs and emergency services.
• Perform other duties such as filing, faxing, or copying as needed.

Skills

Call center experience

Dispatcher experience

Customer service skills

Verbal and written communication

Organizational skills

Team collaboration

Job description

About The Company

Liberty Fire Solutions is an affiliated company of Guardian Fire Protection and a trusted provider of fire protection and life safety solutions, serving businesses across Central and Eastern Pennsylvania for more than 40 years. Headquartered in Claysburg, PA, with additional operations in Millersburg, the organization combines the long-standing local expertise of Peifer Fire Protection with the expanded capabilities of Liberty Fire Solutions. Together, the team delivers comprehensive end-to-end services - including inspection, testing, installation, maintenance, and repair - for fire extinguishers, fire sprinkler systems, commercial kitchen and vehicle fire suppression, special hazard systems, and exit and emergency lighting. Known for exceptional customer service, technical expertise, and a strong safety-first culture, Liberty & Peifer Fire is committed to protecting lives and property.

About The Company

Liberty Fire Solutions is an affiliated company of Guardian Fire Protection and a trusted provider of fire protection and life safety solutions, serving businesses across Central and Eastern Pennsylvania for more than 40 years. Headquartered in Claysburg, PA, with additional operations in Millersburg, the organization combines the long-standing local expertise of Peifer Fire Protection with the expanded capabilities of Liberty Fire Solutions. Together, the team delivers comprehensive end-to-end services - including inspection, testing, installation, maintenance, and repair - for fire extinguishers, fire sprinkler systems, commercial kitchen and vehicle fire suppression, special hazard systems, and exit and emergency lighting. Known for exceptional customer service, technical expertise, and a strong safety-first culture, Liberty & Peifer Fire is committed to protecting lives and property.

About The Opportunity

Liberty is looking to hire a Service Scheduling Coordinator for our Millersburg, PA office location. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.

Job Duties Include But Are Not Limited To

• Continually call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals
• This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success
• Self-Starter with great organization skills, especially time management skills.

Compensation

• Hourly pay: rate is dependent on candidate's experience
• Quarterly Bonuses

Benefits

We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.

• 401K with a company match
• Medical and dental insurance
• Company paid Short
• Company paid Long Term Disability
• Company paid Life insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Liberty Fire Solutions is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Salary: $20 - $28 per hour