Service Dispatch & Scheduling Coordinator

Spectrum Resorts; Gulf Shores (AL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Spectrum Resorts in Gulf Shores, AL, seeks a Service Dispatcher to handle guest and team member service calls, schedule and reconcile work orders, dispatch service technicians, order and track parts, and support warehouse operations.

Ideal candidates will have strong computer skills, excellent customer service, and the ability to work varied shifts, including nights and weekends. This full-time role supports hospitality operations with a focus on timely, quality service.

Qualifications

• Proficient with MS Word and Excel.
• Excellent customer service skills.
• Clear, professional written and oral communication.

Responsibilities

• Answer calls professionally and timely.
• Enter service work orders into the system accurately.
• Dispatch work orders to field staff efficiently.
• Monitor open work orders for timely completion.
• Support process improvement efforts and team collaboration.
• Assist with housekeeping tasks if needed.

Skills

MS Word

Excel

Customer service

Communication

Organizational skills

Time management

Job description

Spectrum Resorts in Gulf Shores, AL, seeks a Service Dispatcher to handle guest and team member service calls, schedule and reconcile work orders, dispatch service technicians, order and track parts, and support warehouse operations.

Ideal candidates will have strong computer skills, excellent customer service, and the ability to work varied shifts, including nights and weekends. This full-time role supports hospitality operations with a focus on timely, quality service.