Service Dispatch & Scheduling Coordinator

ENFRA; Creve Coeur (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

ENFRA in Creve Coeur, MO is seeking a Service Coordinator to schedule and route service calls and maintain detailed records. You will input billing for services and perform collections calls while delivering outstanding customer service.

This role supports field technicians, coordinates dispatch, and handles daily administrative tasks in a fast-paced energy infrastructure environment. Strong organization and communication skills are essential.

Qualifications

• Work well with others in difficult situations to solve customer issues and achieve positive results.
• Possess strong time management skills and ability to work under time constraints.
• Effective verbal and written communication skills.
• Detail-oriented and able to tackle multiple ongoing projects in a fast-paced environment.
• Knowledge of industry competitors and market landscape.
• Ability to multitask and adapt to changing priorities.

Responsibilities

• Monitors technician time tracking and ensures timely payroll submission.
• Assists in onboarding and IT hardware/permissions requests.
• Codes and approves vendor invoices.
• Dispatches and routes service technicians.
• Handles inbound/outbound calls and schedules maintenance visits.
• Creates monthly maintenance invoices and collection calls for past-due accounts.
• Provides outstanding customer service and performs data entry.

Skills

Time management

Customer service

Communications

Multitasking

Documentation

Billing processes

Job description

ENFRA in Creve Coeur, MO is seeking a Service Coordinator to schedule and route service calls and maintain detailed records. You will input billing for services and perform collections calls while delivering outstanding customer service.

This role supports field technicians, coordinates dispatch, and handles daily administrative tasks in a fast-paced energy infrastructure environment. Strong organization and communication skills are essential.