Service Dispatch & Customer Care Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Capitol Heights (MD); On-site; USD 41,328 - 52,348; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls seeks a detail‑oriented CSC to coordinate safety statistics, track training, manage inventories, and schedule technicians to maximize productivity and customer satisfaction. You will handle orders, shipments, and vendor communications while ensuring accurate billing and inventory records.

Ideal candidates have a high school diploma or equivalent with 5+ years in service operations or scheduling, strong software skills, and the ability to manage multiple tasks with tact and

Qualifications

• High school diploma or equivalent required; plus five years in service operations and/or service scheduling preferred.
• Strong interpersonal, organizational, and communication skills with attention to detail.
• Proficiency with Microsoft Word, Excel, PowerPoint and Internet-based applications; data management capabilities.

Responsibilities

• Coordinate safety statistics, track training, and manage truck inventories.
• Schedule and dispatch technicians with guidance from team leads; process orders and shipments.
• Create vendor and subcontract paperwork; maintain customer bill-to-account information.

Skills

Interpersonal skills

Data management

Microsoft Word

Excel

PowerPoint

Internet applications

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Word

Excel

PowerPoint

Job description

Johnson Controls seeks a detail‑oriented CSC to coordinate safety statistics, track training, manage inventories, and schedule technicians to maximize productivity and customer satisfaction. You will handle orders, shipments, and vendor communications while ensuring accurate billing and inventory records.

Ideal candidates have a high school diploma or equivalent with 5+ years in service operations or scheduling, strong software skills, and the ability to manage multiple tasks with tact and