Service Dispatch & Operations Lead

Colonial Group; Wichita (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Colonial Group seeks an Operations Support Lead to own intake, processing, scheduling, routing, and completion of work orders for installation, repair, and service. You will dispatch service professionals, respond to customer inquiries, and ensure accurate records and timely communication.

Ideal candidates will show strong organizational and communication skills, excel under pressure, and collaborate across departments to drive on-time work order completion and compliance with procedures.

Qualifications

• Excellent Customer Service and multi-tasking skills.
• Ability to work well under pressure and meet deadlines.
• Strong written and verbal communication across teams.

Responsibilities

• Supervises and manages operations support team.
• Dispatches service professionals to customer sites and tracks work orders.
• Records and maintains customer interactions and requests.
• Ensures timely intake of service requests via multiple channels.
• Coordinates with departments to complete work orders and billing records.

Skills

Customer service

Multi-tasking

Communication

Work under pressure

Attention to detail

Collaboration

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Colonial Group seeks an Operations Support Lead to own intake, processing, scheduling, routing, and completion of work orders for installation, repair, and service. You will dispatch service professionals, respond to customer inquiries, and ensure accurate records and timely communication.

Ideal candidates will show strong organizational and communication skills, excel under pressure, and collaborate across departments to drive on-time work order completion and compliance with procedures.