Service Coordination & Dispatch Specialist (Utility)

Pacific Power; Cedar City (UT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off and disability leave

Job summary

PacifiCorp is seeking a Service Coordinator to be the vital link between customers and field teams. You will coordinate service requests and outages, dispatch work, and support office operations with strong customer service focus.

This full-time, onsite role requires 3 years of office experience, strong communication, MS Word/Excel, and the ability to multi-task in a fast-paced environment. Starting hourly rate is $32.01 with comprehensive benefits.

Qualifications

• High school diploma or GED.
• 3 years general office or 2 years Administrative Assistant experience.
• 2 years Customer Service experience.
• Proficiency in MS Word, Excel, Outlook.
• Typing 40 WPM and clerical aptitude with at least 80% on assessment.
• Strong communication and detail orientation.

Responsibilities

• Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service.
• Dispatch orders to connect, disconnect, repair, remove/install, locate, etc. to work centers, crews, planners and supervisors.
• Files and logs various job authorizations, requisitions, work orders and schedules.
• Maintain city and county clearances for new connections and rewires.
• Check schedules and progress to assure completion and inform customers of status.

Skills

Typing 40 WPM

Strong communication

Multi-tasking

Detail oriented

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

PacifiCorp is seeking a Service Coordinator to be the vital link between customers and field teams. You will coordinate service requests and outages, dispatch work, and support office operations with strong customer service focus.

This full-time, onsite role requires 3 years of office experience, strong communication, MS Word/Excel, and the ability to multi-task in a fast-paced environment. Starting hourly rate is $32.01 with comprehensive benefits.