Service Coordinator: Dispatch & Customer Success

Pacifi; Cedar City (UT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Life insurance

Tuition Assistance

Paid PTO

Parental Leave

Job summary

PacifiCorp is seeking a Service Coordinator to be the vital link between customers and field teams, coordinating service requests, outages, and dispatching work orders onsite in Cedar City, UT. You’ll handle clerical tasks, billing support, and reporting while maintaining essential records in SAP and RCMS systems.

Focus is on delivering excellent customer service, documenting activity, and assisting the team to keep operations running smoothly in a fast-paced environment.

Qualifications

• High school diploma or GED or equivalent.
• Typing 40 WPM and clerical aptitude.
• Proficiency in MS Word, Excel and Outlook.
• Strong communication skills and attention to detail.
• Experience in office administration and customer service.

Responsibilities

• Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service.
• Dispatch orders to connect, disconnect, repair, remove/install, locate to proper work centers, crews, planners and supervisors for completion.
• Files and/or logs various job authorizations, requisitions, work orders, service orders and construction schedules.
• Updates and maintains City and County clearances for new connections and rewires.
• Checks on job schedules and work in progress to assure completion, reschedule or advise customers as to status of service as required.
• Type reports and correspondence, open and distribute mail, maintain record keeping systems.

Skills

Clerical aptitude

Typing 40 WPM

MS Word

Excel

Outlook

Communication

Attention to detail

Multi-tasking

Customer Service

Education

High school diploma or equivalent

Tools

CSS System

SAP

Job description

PacifiCorp is seeking a Service Coordinator to be the vital link between customers and field teams, coordinating service requests, outages, and dispatching work orders onsite in Cedar City, UT. You’ll handle clerical tasks, billing support, and reporting while maintaining essential records in SAP and RCMS systems.

Focus is on delivering excellent customer service, documenting activity, and assisting the team to keep operations running smoothly in a fast-paced environment.