Service Dispatcher & Operations Coordinator

PacifiCorp; Salt Lake City (UT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with match

Life insurance

Tuition Assistance

Mass Transit Pass for Salt Lake City

Paid PTO and disability leave

Parental Leave

Employee Assistance Program

Job summary

PacifiCorp is seeking a detail-oriented Service Coordinator to act as the vital link between customers and field teams in Cedar City, UT. You will coordinate service requests, dispatch work orders, and help manage invoices, payroll entry, and office tasks in a fast-paced environment.

Responsibilities include dispatching trouble orders, maintaining logs, updating clearances, and producing reports, with a strong emphasis on exceptional customer service and teamwork.

Qualifications

• High school diploma or GED required.
• 3 years general office or 2 years Administrative Assistant experience.
• 2 years Customer Service experience.
• Must complete required training modules within 12 months.
• Proficiency in MS Word, Excel, Outlook.

Responsibilities

• Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service.
• Dispatch order to connect, disconnect, repair, remove install, locate, etc. to proper work centers, crews, planners and supervisors for completion.
• Files and/or logs various job authorization, requisitions, work orders, service orders and construction schedules.
• Updates and maintains City and County clearances for new connections and rewires.
• Checks on job schedules and work in progress to assure completion, initiate additional service, reschedule or advise customers as to status of service as required.
• Type reports and correspondence, open and distribute mail, maintain record keeping systems and perform clerical tasks.

Skills

Typing 40 WPM

MS Word

Excel

Outlook

Strong communication

Detail oriented

Multi-tasking

Customer Service

Education

High school diploma or GED

Tools

SAP

CSS System

Job description

PacifiCorp is seeking a detail-oriented Service Coordinator to act as the vital link between customers and field teams in Cedar City, UT. You will coordinate service requests, dispatch work orders, and help manage invoices, payroll entry, and office tasks in a fast-paced environment.

Responsibilities include dispatching trouble orders, maintaining logs, updating clearances, and producing reports, with a strong emphasis on exceptional customer service and teamwork.