Service Coordinator

EEONLINE; West Virginia; On-site; USD 42,000 - 72,000; Full time

Job summary

PacifiCorp is seeking a Service Coordinator to act as the essential link between customers and field teams, coordinating service requests, dispatching work orders, and maintaining critical records in SAP and RCMS. You will support invoicing, payroll entry, and day-to-day office operations to keep the team running smoothly.

The role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3 years general office or 2 years Administrative Assistant experience.
• 2 years Customer Service experience.
• Typing 40 WPM; clerical aptitude tested 80%+.
• Proficiency in MS Word, Excel, Outlook.

Responsibilities

• Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service.
• Dispatch orders to connect, disconnect, repair, remove/install, locate, etc. to proper work centers, crews, planners and supervisors for completion.
• Files and/or logs various job authorization, requisitions, work orders, service orders and construction schedules.
• Updates and maintains City and County clearances for new connections and rewires.
• Checks on job schedules and work in progress to assure completion, initiate additional service, reschedule or advise customers as to status of service.
• Type reports and correspondence, open and distribute mail, maintain record keeping systems and perform similar work of a clerical/office nature.

Skills

Customer service

Communication skills

Multi-tasking

Detail-oriented

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Service Coordinator

Organization

PacifiCorp

Region

Canada,

End Of Contest

February 9, 2027

Type

full time

Category

Coordinator

Description

General Purpose As a Service Coordinator role, you'll be the vital link between our customers and field teams, helping keep operations running smoothly every day. You'll coordinate service requests and outage calls, dispatch work and trouble orders to field personnel, and work closely with supervisory teams to ensure timely and efficient service. No two days are the same. You'll be responsible for a variety of impactful tasks, including delivering exceptional customer service by phone, processing customer requests and guarantees, maintaining critical records through SAP and RCMS systems, preparing reports and correspondence, and supporting the day-to-day success of the office. You'll also help manage invoices, payroll entry, office supplies, and other essential administrative functions that keep the team operating at its best. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in providing excellent customer service while supporting a team that makes a difference, this role offers a rewarding opportunity to build your skills and make an impact every day!

Responsibilities

• Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service.
• Dispatch order to connect, disconnect, repair, remove install, locate, etc. to proper work centers, crews, planners and supervisors for completion.
• Files and/or logs various job authorization, requisitions, work orders, service orders and construction schedules.
• Updates and maintains City and County clearances for new connections and rewires.
• Checks on job schedules and work in progress to assure completion, initiate additional service, reschedule or advise customers as to status of service as required.
• Type reports and correspondence, open and distribute mail, maintain record keeping systems and perform similar work of a clerical/office nature as required.

Additional related duties may be assigned. To support operational needs and efficiency, management may assign employees in this classification to perform work of a lower level of complexity when appropriate.

Requirements

• Successful in passing clerical aptitude assessment with at least a score of 80% as well as typing 40 WPM.
• High school diploma, GED or equivalent.
• 3 years general office or two years Administrative Assistant experience.
• 2 years Customer Service experience.
• Must complete the following training modules within 12 months: Negotiating Damage Claims, Metering and Service Entrance Equipment, Connecting and Disconnecting Meters, Handlin Medical Accounts in the Field, Cross Meter Investigations, Current Diversion, Electrical Safety in the Home or Small Business, Line Extension Basics, Reading Meter.
• Proficiency in MS Word, EXCEL, Outlook.
• Strong telephone and face-to-face communication skills.
• Must be detail oriented but with a demonstrated ability to multi-task.

Preferences

• 3 to 5 years experience in a Utility Field Operations environment.
• Familiar with CSS System as well as SAP
• Have two or more years experience as a Group or Administrative Assistant
• Service Coordinator Progression Program completion.

Contact

PacifiCorp

825 NE Multnomah

Portland

Oregon United States

www.pacificorp.com