Service Dispatch & Customer Support Coordinator

PacifiCorp; Cedar City (UT); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with match

Life insurance

Tuition Assistance

Mass Transit Pass

Job summary

PacifiCorp in Cedar City, UT seeks a Service Coordinator to serve as the vital link between customers and field teams, coordinating service requests and outage calls, dispatching work, and supporting supervisory staff. You will handle clerical tasks, maintain SAP/RCMS records, and assist with invoices, payroll entries, and reporting while delivering top-tier customer service in a fast-paced environment.

Responsibilities include dispatching trouble orders, managing schedules, and ensuring timely

Qualifications

• High school diploma or equivalent required; relevant training preferred.
• Typing speed of 40 WPM and strong MS Office skills expected.
• 3 years of general office or 2 years as Administrative Assistant experience required.
• 2 years of customer service experience required.
• Must complete specified training modules within 12 months.

Responsibilities

• Prepare and dispatch trouble orders to service crews to fix outages.
• Dispatch connections, disconnections, repairs and other work as directed.
• File and log authorizations, requisitions, and work orders.
• Maintain clearances for new connections and rewires.
• Produce reports and correspondence; support clerical tasks as needed.
• Monitor schedules and communicate service status to customers.

Skills

Typing 40 WPM

Customer service

Attention to detail

Multitasking

Education

High school diploma, GED or equivalent

Tools

SAP

CSS System

MS Word

Excel

Outlook

Job description

PacifiCorp in Cedar City, UT seeks a Service Coordinator to serve as the vital link between customers and field teams, coordinating service requests and outage calls, dispatching work, and supporting supervisory staff. You will handle clerical tasks, maintain SAP/RCMS records, and assist with invoices, payroll entries, and reporting while delivering top-tier customer service in a fast-paced environment.

Responsibilities include dispatching trouble orders, managing schedules, and ensuring timely