Service Dispatch & Operations Coordinator

Cerris Systems; Reno (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

Cerris Systems in Reno, NV is seeking a detail-oriented Dispatch/Administrative Support professional to assist the service department and special projects. You will manage work orders, invoicing, scheduling, and client communications to keep operations running smoothly.

This role focuses on prioritizing field dispatch, updating clients, entering data, and supporting procurement and contracts. Proactive problem solving, strong MS Office skills, and the ability to work under pressure are essential.

Qualifications

• Must perform accurately and completely in a timely manner.
• Excellent written and verbal communication skills.
• Understand and apply best practice standards.
• Know organizational structure and available resources.
• Able to solve complex problems quickly and effectively.
• Provide attention to detail and quality output.
• Strong organizational and prioritization abilities.
• Follow up on inquiries promptly and professionally.
• Proactively support multiple projects and deadlines.
• Familiar with various software, tools, and systems used in business processes.

Responsibilities

• Coordinate and prioritize dispatching of field personnel and resources.
• Keep clients updated on service status.
• Create and update documents, spreadsheets, and databases.
• Answer phones, draft emails, and greet visitors.
• Create, update, and issue work orders and purchase orders.
• Submit and track customer and vendor invoices; follow up on overdue payments.
• Prepare letters, memos, and reports as needed.
• Assist in policy development and project support as directed.
• Create client proposals based on pricing and information provided.
• Provide time-entry and payroll coding support in accounting system.
• Follow up with customers after service to ensure satisfaction before invoicing.
• Coordinate maintenance contract activities and renewals.
• Assist site logistics including deliveries and equipment handling.
• Promote safety culture across projects and offices.
• Take initiative to handle additional duties as required.

Skills

Communication skills

Organizational skills

Problem solving

Adaptability

Proactivity

Team collaboration

Education

High School Diploma or GED

Tools

MS Office

Job description

Cerris Systems in Reno, NV is seeking a detail-oriented Dispatch/Administrative Support professional to assist the service department and special projects. You will manage work orders, invoicing, scheduling, and client communications to keep operations running smoothly.

This role focuses on prioritizing field dispatch, updating clients, entering data, and supporting procurement and contracts. Proactive problem solving, strong MS Office skills, and the ability to work under pressure are essential.