Operations & Dispatch Coordinator

Marquee Staffing; Poway (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Marquee Staffing seeks an organized Operations Assistant to support daily office and field service operations in Poway, CA. You will coordinate service calls and installations, assist customers and vendors, and help keep projects moving from scheduling to completion.

The role emphasizes attention to detail, reliability, and professional communication with customers, technicians, and internal teams in a fast-paced environment.

Qualifications

• Experience in customer service or office administration is preferred.
• Familiarity with CRM/field-service software is strongly preferred.
• Excellent phone etiquette and professional communication.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Bilingual English/Spanish is a plus.

Responsibilities

• Schedule service calls and installation appointments based on availability.
• Answer and assist with customer phone calls and inquiries.
• Use CRM/dispatch software to coordinate field technician schedules.
• Communicate professionally with customers, vendors, and teams.
• Enter accurate customer, purchase, installation, and service data into the CRM.
• Follow up on installations and service calls for additional work.
• Process customer payments and upload invoices.
• Coordinate with vendors to order parts and materials.
• Maintain communication with customers through project milestones.
• Assist with general office organization and clerical duties.

Skills

Customer service

Scheduling

Dispatch

Organization

Communication

Multitasking

Tools

ServiceTitan

Housecall Pro

Job description

Marquee Staffing seeks an organized Operations Assistant to support daily office and field service operations in Poway, CA. You will coordinate service calls and installations, assist customers and vendors, and help keep projects moving from scheduling to completion.

The role emphasizes attention to detail, reliability, and professional communication with customers, technicians, and internal teams in a fast-paced environment.