Service Dispatch Lead – Home Services

Bellowsservice; Santa Cruz (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A regional service provider in California is seeking an experienced Dispatcher to coordinate service operations across Marin, Sonoma, Napa, and San Francisco counties. This role involves scheduling service calls, dispatching technicians, and maintaining clear communication with customers and operations staff. The ideal candidate will have at least 3 years of dispatching experience in HVAC or related fields and will be comfortable working in a fast-paced environment. Strong organizational skills and knowledge of Service Titan are essential.

Qualifications

• Minimum 3 years dispatching in HVAC, plumbing, electrical, or residential home services.
• Ability to prioritize emergency calls and manage multiple technicians.
• Strong written communication skills and comfort with customer interactions.

Responsibilities

• Schedule and coordinate service calls and installation work.
• Dispatch technicians and manage daily service schedules.
• Adjust schedules as priorities change throughout the day.

Skills

Scheduling service calls

Coordination of technicians

Customer communication

Problem resolution

Organizational skills

Experience with Service Titan

Proficiency in Google Workspace

Tools

Service Titan

Google Workspace

Job description

A regional service provider in California is seeking an experienced Dispatcher to coordinate service operations across Marin, Sonoma, Napa, and San Francisco counties. This role involves scheduling service calls, dispatching technicians, and maintaining clear communication with customers and operations staff. The ideal candidate will have at least 3 years of dispatching experience in HVAC or related fields and will be comfortable working in a fast-paced environment. Strong organizational skills and knowledge of Service Titan are essential.