Field Dispatch & Scheduling Coordinator

D.H. Pace Company, Inc.; St. Louis (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

PTO & holidays

Life insurance

Disability insurance

401(k) plan

HSA/FSA

Voluntary benefits

Employee discounts

Competitive pay

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator in St. Louis, MO to coordinate field employees and ensure services meet or exceed customer satisfaction. Dispatching or scheduling experience is a plus.

You will schedule technicians, collect and finalize job details, support billing, manage service tickets, and assist the estimating team with quotes. Excellent communication, organization, and multi-tasking are essential.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized and the ability to multi-task.
• Represent the company in a professional manner.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets.
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned

Skills

Microsoft Office Suite

Dispatch experience

Customer service

Time management

Multitasking

Professional demeanor

Job description

DH Pace Company, Inc. is seeking a Department Coordinator in St. Louis, MO to coordinate field employees and ensure services meet or exceed customer satisfaction. Dispatching or scheduling experience is a plus.

You will schedule technicians, collect and finalize job details, support billing, manage service tickets, and assist the estimating team with quotes. Excellent communication, organization, and multi-tasking are essential.