Department/Installation Coordinator

DH Pace Company, Inc.; Olathe (KS); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision options

Paid time off plan

401k retirement plan with employer match

Company paid life insurance

Short-term and long-term disability

Job summary

A leading door solutions provider is seeking a Department Coordinator in Olathe, KS. This role focuses on coordinating field employees and ensuring customer satisfaction. Key responsibilities include scheduling technicians, managing job details, assisting with billing, and providing support to field techs. Ideal candidates will have experience in dispatch or administration, excellent communication skills, and a strong customer service focus. The company offers competitive benefits and a supportive work environment.

Qualifications

• Experience in dispatch or high volume administration is a plus.

Responsibilities

• Schedule technicians and manage job details.
• Ensure customer payments are collected before job completion.
• Manage department reports to meet customer expectations.
• Assist with billing paperwork and service tickets.
• Provide accurate work orders for inventory.

Skills

Microsoft Office Suite

Excellent communication skills

Customer service focus

Time management

Organization

Multi-tasking ability

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

The DH Pace Company, Inc. is seeking to hire a Department Coordinator who will effectively coordinate field employees in Olathe, KS. This individual will ensure that our services meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Requirements

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized and the ability to multi-task
• Represent the company in a professional manner

Our Benefit Offerings Include

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)