Service Dispatch & Customer Support Coordinator

Gallo Mechanical, LLC; Baton Rouge (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

Gallo Mechanical, LLC is seeking a Customer Service Representative (CSR) in Baton Rouge, Louisiana. The CSR will support service department operations, ensuring timely responses to customer inquiries and effective coordination of service calls. The role requires 2+ years of relevant experience, strong customer service skills, and proficiency in Microsoft Office. Key responsibilities include coordinating schedules, managing documentation, and acting as a liaison between customers and technicians. The company promotes a culture of accountability and high attention to detail.

Qualifications

• 2+ years of experience in customer service or dispatch roles.
• Experience within a construction, mechanical, HVAC, or field service environment.
• Effective verbal and written communication skills.

Responsibilities

• Support customer relationship management efforts and resolve inquiries.
• Coordinate and dispatch service calls.
• Maintain accurate records and files.

Skills

Customer service skills

Scheduling coordination

Attention to detail

Proficiency in Microsoft Office

Education

High school diploma

Associate degree or relevant coursework

Tools

Service management software

ERP systems

Job description

Gallo Mechanical, LLC is seeking a Customer Service Representative (CSR) in Baton Rouge, Louisiana. The CSR will support service department operations, ensuring timely responses to customer inquiries and effective coordination of service calls. The role requires 2+ years of relevant experience, strong customer service skills, and proficiency in Microsoft Office. Key responsibilities include coordinating schedules, managing documentation, and acting as a liaison between customers and technicians. The company promotes a culture of accountability and high attention to detail.