Service Dispatch & Customer Care Coordinator

Gallo Mechanical, LLC; Beaumont (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Gallo Mechanical, LLC, located in Beaumont, Texas, is seeking a dedicated Customer Service Representative (CSR) to support daily service operations and ensure high customer satisfaction. The CSR will coordinate service calls and act as the primary contact between customers and technicians.

The ideal candidate will have a high school diploma, preferably an associate degree, with over two years of customer service experience, particularly in construction or field services. Proficiency in Microsoft Office and strong organizational abilities are essential for managing schedules and documentation effectively.

Qualifications

• 2+ years of experience in customer service or dispatch role.
• Experience in a construction or service coordination environment.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Answer service-related phone calls and emails professionally.
• Coordinate and dispatch service calls efficiently.
• Monitor service work orders for timely completion.

Skills

Customer service skills

Organizational skills

Microsoft Office proficiency

Communication skills

Attention to detail

Education

High school diploma

Associate degree or relevant coursework

Job description

Gallo Mechanical, LLC, located in Beaumont, Texas, is seeking a dedicated Customer Service Representative (CSR) to support daily service operations and ensure high customer satisfaction. The CSR will coordinate service calls and act as the primary contact between customers and technicians.

The ideal candidate will have a high school diploma, preferably an associate degree, with over two years of customer service experience, particularly in construction or field services. Proficiency in Microsoft Office and strong organizational abilities are essential for managing schedules and documentation effectively.