Customer Experience Specialist

Kedia Corporation; Baton Rouge (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

A dynamic company in Baton Rouge is seeking a customer service representative to provide information and resolve issues for clients. The ideal candidate should possess strong communication skills and knowledge of customer service principles. You'll handle inquiries, maintain records, and ensure customer satisfaction using various tools and technologies. The role supports a fast-paced environment focused on growth and innovation, encouraging you to develop and empower yourself in business services.

Qualifications

• Knowledge of customer service principles and processes.
• Ability to assess customer needs and satisfaction.
• Familiarity with office software like Microsoft Excel.

Responsibilities

• Provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customer complaints and grievances.

Skills

Customer Service

Problem-Solving

Communication

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A dynamic company in Baton Rouge is seeking a customer service representative to provide information and resolve issues for clients. The ideal candidate should possess strong communication skills and knowledge of customer service principles. You'll handle inquiries, maintain records, and ensure customer satisfaction using various tools and technologies. The role supports a fast-paced environment focused on growth and innovation, encouraging you to develop and empower yourself in business services.