Customer Experience Specialist

Kedia Corporation; Bossier City (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

A global customer service provider in Bossier City, Louisiana is seeking an adept customer service representative to manage customer inquiries and complaints. Responsibilities include providing information, resolving issues, and maintaining customer records. The ideal candidate will possess strong communication and problem-solving skills, with familiarity in contact center software and CRM systems. This position offers a dynamic work environment focused on delivering exceptional customer experiences.

Qualifications

• Knowledge of customer and personal service principles.
• Ability to assess customer needs and satisfaction.
• Familiarity with tools for customer interactions.

Responsibilities

• Provide information about products and services to customers.
• Keep records of customer interactions.
• Resolve billing complaints and issues.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A global customer service provider in Bossier City, Louisiana is seeking an adept customer service representative to manage customer inquiries and complaints. Responsibilities include providing information, resolving issues, and maintaining customer records. The ideal candidate will possess strong communication and problem-solving skills, with familiarity in contact center software and CRM systems. This position offers a dynamic work environment focused on delivering exceptional customer experiences.