Service Coordination & Dispatch Specialist

Gallo Mechanical, LLC; New Orleans (LA); On-site; USD 34,000 - 50,000; Full time

Job summary

Gallo Mechanical, LLC in New Orleans, LA is seeking a Customer Service Representative to coordinate service calls, dispatch technicians, and act as the primary liaison among customers, technicians, and internal teams. The CSR will help ensure timely service delivery, accurate documentation, and high customer satisfaction by supporting scheduling, billing, and related operations.

This role emphasizes preparation of daily schedules, review of technician time entries, and collaboration with other

Qualifications

• High school diploma or equivalent required; associate degree or relevant coursework preferred.
• 2+ years of experience in customer service, dispatch, administrative, or service coordination, preferably in construction, mechanical, HVAC, or field service.
• Experience coordinating schedules and supporting field technicians in a fast-paced environment.
• Strong customer service skills with the ability to handle concerns and resolve issues.
• Proficiency in Microsoft Office and service management/ERP systems.

Responsibilities

• Answer service-related phone calls and emails promptly and professionally.
• Address and resolve customer inquiries, complaints, and service issues.
• Communicate scheduling changes, delays, or job-related concerns with customers and technicians.
• Coordinate, schedule, and dispatch service calls to optimize technician utilization and customer satisfaction.
• Serve as the primary liaison between customers and service technicians for accurate information flow.
• Prepare and distribute daily service technician schedules by 4:30 p.m. for the following business day.
• Provide administrative support including creation and review of purchase orders and management of work orders.
• Review and correct technician time entries; escalate unresolved items to the Service Manager.
• Monitor open service work orders, especially quoted jobs, to ensure timely completion and commitments.
• Schedule and book approved quoted service jobs and maintain documentation in company systems.
• Maintain records related to customer requests, service performed, charges, dispatch activity, and related documents.
• Collaborate with Billing Analyst to manage open purchase orders and follow up on outstanding ones.

Skills

Customer service

Dispatch coordination

Administrative support

Service coordination

MS Office

Organizational skills

Time management

Communication skills

Education

High school diploma

Associate degree preferred

Tools

ERP systems

Service management software

Dispatch software

Job description

Gallo Mechanical, LLC in New Orleans, LA is seeking a Customer Service Representative to coordinate service calls, dispatch technicians, and act as the primary liaison among customers, technicians, and internal teams. The CSR will help ensure timely service delivery, accurate documentation, and high customer satisfaction by supporting scheduling, billing, and related operations.

This role emphasizes preparation of daily schedules, review of technician time entries, and collaboration with other