Inventory-Savvy Customer Care & Dispatch Specialist

Quinlan Alarm Systems Inc; Mokena (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Flexible schedule

Job summary

Quinlan Alarm Systems Inc in Illinois is seeking a Customer Care Dispatcher to support operations with a focus on inventory management and customer troubleshooting, and to assist with dispatching service technicians.

The ideal candidate is detail-oriented, tech-savvy, and enjoys solving problems while helping customers; strong communication and organization are essential for coordinating fieldwork and maintaining equipment availability.

Qualifications

• Experience in customer service
• Inventory management experience
• Dispatching experience preferred (security/alarm industry a plus)
• Strong computer skills and ability to learn new software
• Excellent problem-solving and organizational abilities
• Clear communication and attention to detail

Responsibilities

• Manage and track inventory, ensuring accuracy and availability of equipment
• Assist customers with troubleshooting security systems and resolving issues efficiently
• Answer incoming calls and provide professional, friendly support
• Document service requests and updates using company software
• Schedule and dispatch service technicians as needed
• Communicate clearly with technicians to support successful service visits

Job description

Quinlan Alarm Systems Inc in Illinois is seeking a Customer Care Dispatcher to support operations with a focus on inventory management and customer troubleshooting, and to assist with dispatching service technicians.

The ideal candidate is detail-oriented, tech-savvy, and enjoys solving problems while helping customers; strong communication and organization are essential for coordinating fieldwork and maintaining equipment availability.