Service Dispatch & Customer Care Specialist

Fire-Fighter-Sales-and-Service-Company; Warrendale (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance (health)

Dental insurance

Vision insurance

Company-Paid life insurance

401K Plan with Safe Harbor Match

PTO and paid holidays

Career growth opportunities

Job summary

Fire Fighter Sales and Service Co. is seeking a Customer Service Representative to efficiently schedule and dispatch technicians to customer sites while maintaining clear communication with customers and field staff.

The role focuses on timely resolution of service requests and proactive problem solving to uphold service excellence. You will use FirePro (Microsoft Dynamics) and other tools to manage workflows, coordinate follow-ups, and support ongoing process improvements in a fast-paced office

Qualifications

• High School Diploma or equivalent required; post-secondary education or relevant certifications are a plus.
• 1–3 years of experience in scheduling, dispatching, or coordinating service technicians, drivers, or deliveries.
• 1–3 years of customer service experience with a proven ability to build rapport and resolve issues effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with FirePro (Microsoft Dynamics) or similar ERP/CRM systems is strongly preferred.

Responsibilities

• Strategically evaluate and organize service routes to optimize technician scheduling and resource utilization.
• Schedule and dispatch service technicians for customer visits, ensuring timely follow-ups and appointment coordination.
• Maintain clear, courteous, and professional communication with customers, technicians, and internal teams.
• Monitor service requests and proactively address customer concerns to ensure high satisfaction and service excellence.
• Utilize FirePro (Microsoft Dynamics) and other scheduling tools to manage service workflows and documentation.
• Collaborate with internal departments to support operational goals and contribute to continuous improvement initiatives.

Skills

Scheduling

Dispatching

Customer service

Microsoft Office

FirePro (MS Dynamics)

Communication

Problem-solving

Multi-tasking

Reliability

Teamwork

Education

High School Diploma or equivalent

Post-secondary education or certifications a plus

Tools

FirePro (Microsoft Dynamics)

Microsoft Office Suite

Job description

Fire Fighter Sales and Service Co. is seeking a Customer Service Representative to efficiently schedule and dispatch technicians to customer sites while maintaining clear communication with customers and field staff.

The role focuses on timely resolution of service requests and proactive problem solving to uphold service excellence. You will use FirePro (Microsoft Dynamics) and other tools to manage workflows, coordinate follow-ups, and support ongoing process improvements in a fast-paced office