Customer Care Dispatcher – Fire & Life Safety

Brooks Equipment Company; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Commercial Fire is seeking a motivated Call Center Representative to serve as the essential link between our nationwide customers and field technicians. You will handle inbound calls, provide timely updates, and dispatch technicians for urgent repairs and preventative maintenance.

A strong customer-first mindset and reliable attendance are required. Experience in a call center, dispatching, or fire/life safety is a plus, but not required.

Qualifications

• Customer-first mindset and friendly phone presence.
• Excellent verbal and written communication.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Responsibilities

• Inbound call management from on-site technicians.
• Provide customer support updates and ETA information.
• Dispatch technicians to locations for urgent repairs and maintenance.
• Build professional relationships with technicians, customers, and internal teams.

Skills

Customer-first mindset

Strong communication

Multitasking pro

Reliability and drive

Job description

Commercial Fire is seeking a motivated Call Center Representative to serve as the essential link between our nationwide customers and field technicians. You will handle inbound calls, provide timely updates, and dispatch technicians for urgent repairs and preventative maintenance.

A strong customer-first mindset and reliable attendance are required. Experience in a call center, dispatching, or fire/life safety is a plus, but not required.